Kacie555
30. huhtikuuta 2024
The location is great and there is a tiki bar and grill in the same parking lot. The front desk staff at the hotel were super friendly & helpful! However, the hotel is in the process of remodeling the taller building (which is not noted anywhere on their site) and honestly, they weren't quite ready to release rooms for people to stay in. Well the room we stayed in anyway.. especially at the nightly rate that it was. We were on the 5th floor, ocean view, king room. And come to find out, we were the very first guest to stay in the newly renovated room. Everything looks like modern 70's retro and when looking at pictures of the room on their website, there are some major differences! Only one elevator was working. We get up to our room, it was very clean. The AC is supposed to be controlled by the thermostat on the wall. It would only work on the actual unit itself. It was also unplugged when we came in. There was no toilet paper. The phone didn't work. The right side outlet when facing the bed didn't work. The TV wasn't working. There was no remote control for the tv. The plastic was still on the TV and on the pull out couch mattress. There was no extra bedding for the pull out couch nor extra pillows. I went back down to the office, they gave me extra bedding but had to go get pillows from another room as they did not have any. They gave me toilet paper. One of them came to our room and fixed the tv for us, gave us a remote to use for the tv. The bathroom was missing tile (where a shower barrier would be), and there was no barrier for the walk-in shower. So when we took a shower, water made its way out of the shower onto the bathroom floor. We then we had to clean it up. After the first shower, we made our own barrier using extra towels we went down and got. There was not a sliding glass door to the shower like pictures show on their website. It was a cheap plastic shower curtain and no barrier to keep the water actually inside of the shower. So the shower was incomplete. Also, the water pressure in the shower isn't very strong. Hanging clothes.. I had to hang them on a shelf as the clothes rod is VERY low and there is maybe 9 inches between the bottom shelf and the rod to hang your clothes. The rod needs to be way higher. You wouldn't even be able to hang kids clothes there. There is no space. (The pictures on their website show the correct way.) I was very disappointed in the very much incomplete condition of our room at that nightly rate. Hopefully once they are actually done with the remodel, guest will not have the same experience as we did.
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