Socialtel Santa Teresa

It was a beautiful property! Like a treehouse tucked away in the jungle, but right on the main strip 5 mins across the street from playa Carmen. Close to great cafes, restaurants, and convenience stores. Our check in process went smoothly and the private family room was perfect, except that we noticed quite quickly the AC wasn’t working on the 2nd level in the bedrooms. The staff were so kind and quick to work hard and fix it by the time we went got back for dinner. 10/10 customer service. Would absolutely stay here again!

El hotel ofrece el PEOR servicio que he experimentado en mi vida. Te atienden personas que no tienen experiencia sin supervisión de un gerente. Los empleados no se comunican entre si. Perdi mi transporte porque a un empleado "se le olvido" ponerme y no hicieron nada al respecto. Tuve que ir a otro hotel para conseguir transporte a pesar de que me estaba hospedando en el Santa Teresa Sur. HORRIBLE HOTEL, HORRIBLE SERVICIO.

Selina South Pros: great location, friendly staff. Cute decorative touches, lots of places to lounge, nice little pool, great workout area (no weights). Tasty food truck! Cons: The curtains don't keep out any light, and there is construction everywhere starting super early. My room was on the second floor and above me sounded like about a thousand pigeons. Inability to sleep was my biggest bummer.

El personal de recepción Ana y el gerente Juan fueron súper amables en todo momento.

Love Selina santa teresa south! The pool is so clean and beautiful and they clean the rooms if you want. They upgraded us to a private room but I’ve stayed in the shared bunks and it was very nice and clean too. The people here are super nice and friendly. Also monkeys. Lots of monkeys.

First off this is a beautiful location, my standard room was great, the property was clean and pleasing. Love that they offer filleted water. Kitchen needs work and provide more bowls and pans but that’s been common at every Selina. My issue lands with the events and experience that Selina promises but was not provided. There was no salsa nights, live music, paint nights, karaoke, sunset beach walks, movie night, game Night, tried to get my welcome drink but the there was no one there to facilitate so never got my drink. Why does Selina north get these events but not south? If there was a shuttle to take us between locations to share events I wouldn’t be so disappointed but the main reason I’ve been booking Selina’s is for the daily events planned and I’m just so bummed that this location didn’t do anything besides fitness classes. And the yoga was only mantra a.m and pm. Which isn’t a practice everyone enjoys like me. I think if Selina promotes social events and doesn’t even put the effort into setting them up even if only one person shows up so disappointed.