Holiday Inn Indianapolis Carmel

Staff was very courteous, I had a good stay!

Very kind people at checkin. Same with personnel where we had a terrific breakfast We were very impressed by the hotel's cleanliness. Great place to sit outside with cocktails in evening. We will definitely stay here again when we return to Indy.

This hotel was NOT worth the money. Room was worn out and smelled musty. Our door to the suite had an enormous gap which meant light and sound could come through. We had to put the ironing board and cushions up against it to help block the noise. Carpet was filthy. Bathroom floor and wall was dirty. Motion sensor thermostat caused the ac to turn off in the middle of the night. Toilet was so low to the floor I felt like i was squatting to pee. Shower head was mounted so low only a person who was five feet tall would enjoy it. Matress on sofa bed was horrid. Sleeping on it was like sleeping on a piece of cardboard. Hotel was very noisy, children running up and down the hallways and stairwell. As an employee of an air line who as stayed in thousands of hotels I would never stay here again and would rethink staying with IHG at all. Not worth the $300 we paid. We were here for a family reunion not baseball or for the Olympic swimming trials. When we return to Indy we will not stay here.

We were in town shooting a commercial. My agent booked us, along with another talent, at this hotel. When I checked in around 4am on October 5th, I gave them my credit card for incidentals, which is typical. I specifically stated that the card was for incidentals only and that the room was already paid for. Yet, they charged me $150 for the room. I never authorized the transaction and was never given a receipt. Again, I did not book the room! When I saw this on my card, I called the hotel at 2:00pm yesterday and explained the situation. Instead of resolving the situation, the man at the front desk, Daniel I believe, hung up on me. When I called back he wouldn’t answer the phone and had a woman talk to me. So, I had to explain my situation again. No one admitted that they made a mistake or resolved the situation, simply stating that they didn’t have the agency’s card on file. Yet, The other Talent that the agency booked a room for had no issues; so, clearly it was an issue with the woman who checked me in. My experience with all three employees at the hotel was improper training and poor customer service. I had to call my agent to get this resolved, which may result in them not using the hotel in the future. Also… there is no complimentary breakfast or coffee at all? What is that?

Staff is outstanding!! All went out of their way to be extra helpful. Robert (I believe), at the breakfast buffet, was superb—very attentive and helpful; made our experience great! Also best breakfast buffet we’ve ever had! Front desk woman was also so helpful—made our check-in process very smooth. Beautiful courtyard area!

Let's start with the positives: Jason, the hotel manager, was efficient and effective in resolving an issue regarding room rate and extending our reservation. We were staying within a group block for a baseball team. This gentleman understands exceptional customer service. The included breakfast and servers were very good. Though the breakfast was the same everyday, it did offer several hot options: eggs, sausage, and breakfast potatoes. The severs went above and beyond -- please be sure to tip them appropriately. Plenty of parking available around hotel and within 10 minutes of plenty of fun restaurants, though hotel itself is in a business park area. Now for the negatives: Rooms are in need of updating. Carpet was dingy and sticky in places. Most of our group wore flip flops around their rooms. Besides Jason (and one other lovely female front desk agent), most other hotel staff here were very subpar and not willing to work with guests. I have read other negative reviews regarding Damion, and I would have to agree (I believe he is the sales manager). He and other front desk staff were not helpful or accommodating in any regard. They probably should not be in the hospitality industry. So if you need hotel with good customer service either ask for Jason or avoid staying here.

The Hotel management here is inflexible and inhospitable. I understand POLICY and I also understand management who try to be human and find a way to solve problems. I prefer to stay with Hotels that care about people and guests and i'll continue to search for them But IHG has been entered on the list of avoid. I unfortunately had a last minute cancellation beyond my control and the management wouldn't even change the date of the reservation or find a way to offer a credit for the possibility of a future stay. As I intend to be back in a month it doesn't feel like a big ask and I am sure well within their power. Be careful how you book with them as they aren't run by people but by inflexible corporate policies. your just a dollar sign to this group.

As far as the physical aspects of the property, this was a typical Holiday Inn. However, the staff, definitely less than typical. The manager was in over his head as far as managing this property. Very stressed and frankly, rude. We have never stayed at a Holiday Inn with employees (including management) who were less than fabulous. We came in about Noon after a long drive (we were in the area for medical treatments) and were just looking to check in so that I could get some rest. We called ahead of time and asked if an earlier check in was possible. The desk staff stated that they had many open the rooms the previous night and that it shouldn't be a problem. When we arrived, the desk clerk was visibly frustrated that we asked to check in. She made the comment that it was 12:15 and check in doesn't start until 3pm. We told her that we had called and asked to check in a little earlier as I had some medical treatments and needed to rest. I explained that the person told us that there was availability from the day prior so that it wouldn't be an issue. The clerk got her manager. Damion, the manger, came out from behind a desk and without asking us anything, he blurted out check in is at 3. Again we explained out scenario, we told him we understood that it was 3 hours before typically check in and asked if they would have anything available before 3. He laughed and said, "no, every room is available at 3pm." Frustrated because we were told we could check in early, we explained the situation again. He continued to shuffle papers making no eye contact with us and said, "3pm". I fully understand it is not a hotels responsibility to give me extra time. However, there is something called customer service and a customer experience. This place does not offer that. The young manager has some power issues and frankly needs a lot of training for that position. I don't say that lightly. This person really has a lot to learn and unfortunately it will be a this hotels expense....

It’s alright! Plenty of parking. In a safe area. Not close / walking distance to any shopping or nicer eat-in restaurants. It’s tucked away in a business park. It’s a bit dated but my room was very clean. Comfy bed. Wish there was an outdoor pool. Restaurant food was not the best but I did enjoy the hummus with veggies and pita.