Arrow on Swanston

DO NOT STAY IN THIS HOTEL! the first time i experienced bed bugs was in a £2.50/n hostel in indonesia. the second time… in this £90/n “3 star” hotel! and this time was so much worse because there were so many of them and massive!! they got on to my bags and belongings and i ended up spending 2 days washing all my clothes and treating all my belongings instead of sightseeing in the city.  i made a formal complaint to the receptionist the next day and they encouraged me to report it to the melbourn city health authority because apparently mine wasnt the first case.  the city health authority did a spot check on them the day i checked out and since then, the hotel had refused to release my $100 room bond and ignored my emails.  they are truly ridiculous, the physical irritation and mental stress they put me through. holiday ruined.  SO DO NOT STAY THERE AND BE THE NEXT VICTIM!

When we arrived to check in, we couldn't get into our allocated room because the key card wasn't working and so we were upgraded to a bigger room which was good. When we arrived inside, the rooms were clean and all made up well. So that was good. My criticisms are that they were very stingy with the toiletries, shower wash, shampoo etc and also damage that was visible in the apartment had been patched up with duc tape, for eg the edge of a kitchen bench or just left, like swollen timber trim in the bathroom or damage to walls , carpet etc. In all , it was quite cheap and well located near the CBD and we only stayed a night and so it served its purpose. However I feel if the damage was repaired properly, and there were proper toiletries, it would have been a much better experience .

前台穿黑衫的服務員較好及友善，房間算大，而且在市中心，去那裡出行也方便，可惜洗衣服要付費及洗衣房不整潔，須改善

it was really good and fun

最高のステイでした！またとまってみたいです！！

這家酒店唯一的優勢就是地段可以，到墨大和RMITA都比較方便，很市中心的位置。大堂有家餐廳，裏面的餐食不錯，老闆是意大利人，他和員工都很客氣，做的食物也可口。 酒店很陳舊，設施老破，房間很多地方都貼了膠帶，大家可以自行想象。酒店很吵，晚上睡覺都經常被吵醒，沿街的原因吧。服務也是很一般。我在這裏住了2周，到了週末基本沒有服務的，國外這工作真舒服。 除非迫不得已，不然以後應該不會再住這家了。。。