Legoland Castle Hotel

小朋友喜歡

加州樂高城堡酒店的服務簡直爛透了了。説説我遇到的奇葩事：1、在攜程預訂的時候顯現下午2點可以入住，2點半到了之後告訴我4點才可以，在大堂一直等到4點半才給鑰匙。2、停車場停車每天25美金，第二天退房之後發現預售權的信用卡刷了50美金，幸虧我們還沒走，找前台詢問，告訴我們他們刷錯了，退了25美金。3、最奇葩的是這件事，離開這個酒店3天之後，收到信用卡的月結賬單，仔細核對，這個酒店在我的信用卡預售權裏又刷了300多美金，找攜程詢問，攜程客服很認真，多次和酒店聯繫，終於在三天之後與酒店聯繫上了，對方的回答是勿操作，多扣了我一天的房費。我平時其實沒有查信用卡月結單的習慣，如果像平時一樣不看。這300多美金就被酒店騙去了。

The stay was very pleasant, the truth was that it covered our expectations, previously you had visited Disney but they forgot about the guest service in this place. Here the Legoland Castle Hotel values you as a guest, the treatment to my family was excellent, the rooms are super clean, they always put your water and juices like coffee and tea at no extra cost which is a great detail, very nice decoration, me and my children loved it. I say that there is good service even here because the staff really cares about you like the lady at the front desk who helped us to do our check in on the hotel devices who was really very kind and helpful (I don't know how to use technology) really nice like. The lobby cleaning guy Jorge another great guy super nice and friendly with my family, another person. We met in the playground was a very great magician Baruch the magician we laughed a lot with him and shared a great time really with very simple things he does great magic tricks, my kids had a great time and it made our morning. My wife was delighted with the great buffet that they serve, she was fascinated to see the variety that this restaurant has, the service here was also very good, and the best thing is that the buffet breakfast is included. I hope legoland castle hotel, continue with this great quality in their service, me and my family were delighted.