Legoland Castle Hotel

房間床一般，乾淨程度也一般。勝在娃喜歡和酒店裡玩的好多值得體驗一把

My kids really enjoyed our trip and stay at Legoland Castle

Positives: bunk beds, breakfast buffet variety, early park entry, treasure hunt to obtain combo to get to lego sets, fun decor, family atmosphere, text-enabled Service Wizard Negatives: operations are a hot mess - this place seems like it’s run by Gen Z employees with no customer service experience or work ethic. Will start at the beginning: Check-in was frustrating and inefficient. I checked in online hours prior to our arrival. We got to the hotel at 3:45p for a standard 4p check-in. The front desk person (who seems to be deliberately stationed at a podium rather than a desk, lest you take them for a concierge) curtly told us that our room should be ready by 4:30 and they would text us, advising that if we didn’t hear by then, we should come ask. We were left to our own devices after a 7-hour car trip, and decided to go to Dragon’s Den for an overpriced snack. The restaurant had many staff members standing around with nothing to do since it was obviously not a peak dining time (seems like the hotel might consider shifting some of those staff members to other duties like helping get guests into their rooms). When we still hadn’t received a text by 5:25p, I went down to the desk, stood in line, and was informed our room was ready, begging the question, “why didn’t I receive a text notification?” (Shrug) We ended up making reservations for Dragon’s Den for dinner at 7:15 that night. Our food was still not in front of us by 8p, so you can imagine what the mood was like at our table. We eventually retreated to our room, which overlooked a playground that seemed to be hosting screaming children until after 9. Rough first night. Breakfast runs like check-in at an Italian airport. I made a reservation, and still stood in line waiting to be seated for approx. 15 minutes. A clearly unenthusiastic staff member eventually led us to a table, unceremoniously dropped a pile of napkins on it, and walked away. “Are we supposed to just go to the buffet now?” I wondered to myself. I answered the question myself after a moment and took my daughter to the chaotic (to be expected) buffet. The food was fine, and there was good variety; I just wish there were butter knives out so that I didn’t end up needing to rip my daughter’s waffle up with my hands. Unfortunately, my son had developed a fever overnight, and was acting very sick, so, not wanting to expose everyone there to whatever he had, I left him in the room with my husband. I asked a discontented Dragon’s Den staff member how I could get breakfast up to my husband and son. “For health and safety reasons, we cannot allow guests to take hot food up to their room, but you can take anything that’s not hot in the cereal cups,” (which were small and did not have lids). “No other options?” I asked. I would gladly pay for room service. Negative. Wanting a different answer, perhaps some creative problem solving, I went to the front desk to ask the same question. Same answer. Word to the wise - if you’ve made t

The location is literally steps away from Legoland. They even have their own security line if you exit the building and walk to the left towards the park. Even when the regular security line looked somewhat long, the hotel line didn't have anyone there. The staff is still friendly, they have good staff the hotel was full it was crazy kids screaming everywhere, running around good a family hotel and the staff didn't look stressed always friendly and attentive like Jorge and Isidora from the lobby with a very nice composure they do a good job here congratulations to them. Breakfast in the morning can be quite crowded. We got there around 9am every morning and there was about a 20 minute wait. The breakfast is really good, but my kids randomly loved it. They loved the French toast. Their bar makes a great margarita. you can order at the inside bar and bring it out.

I was super impressed how vigilant the lifeguards were at the pool. Super well trained. High kudos! Magical rooms for the kids. Even the carpet invites the imagination to flow. Not to mention the magic spells in the elevators, the lobby slide, trumpeters at your entrance, etc. Well done.

well I have a list with the following points: 1. the price of the room is adequate the room has water juices and a welcome set of legos for the guests. 2. the playgroud is a great feature for the kids after the park closes, the kids can have a great time playing here. 3. the pool is heated, which is a great thing. 4. the breakfast buffet is very delicious and has a great variety of dishes. 5. the staff is very nice Jorge Ignacio is an example of this he was very nice and does a good job.