Sheraton Carlsbad Resort & Spa

We had a great time at the Carlsbad Sheraton for my birthday staycation! I loved Taryn, the front desk gal; she was helpful and friendly. Taryn  allowed my friend to decorate a few lounge chairs at the pool before I arrived for my surprise birthday. Most places wouldn’t have allowed that, and I was very appreciative.  The beds were comfortable, and the rooms were roomy. Unfortunately, some noisy people were above us for half the night. Thankfully, security asked him to shut up, and at check-out, Taryn waved my resort fee and sincerely apologized. I almost forgot to mention the lovely restaurant and Café at the poolside. I ordered myself a cup of coffee, and the barista made me a complimentary chai tea latte for my birthday. I look forward to Coming back for another day of vacation 

My son and his kids have been here before and enjoyed their stay. It was completely different this time. They are currently adding on and remodeling. It won’t be done until sometime next year. Everything is closed, no lobby, pool, bar, restaurant…. They don’t tell you any of this before you get there. You must go next door and check in at the Westin. They kept saying that we could use all of the Westin facilities. However the Westin does not have a water slide or pool bar. That is one of the main reasons that we selected the Sheraton. The kids wanted the water slide and we wanted food and drinks at the pool. They did tell us that they had an agreement with the Hilton vacation club across the street. We asked if we needed any pass. They told us no at that we could just use our room card. When we got there our room key would not get us through the security gates. When I got to my room I noticed that there was a hole in the ceiling where the smoke alarm should have been. I asked to speak to the manager to discuss the lack of a smoke alarm (it was probably a violation of the local fire codes to rent a room without a smoke detector) and our disappointment about all of the facilities being shut down. She apologized and said that she would give us a room credit plus 50,000 Marriott Bonvoy Points. When I checked out there was no room credit. I discussed with the desk clerk and he said that he would take me at my word about the credit but that the manager would meet to issue the points so he would leave her a message. She originally said that it would take about 5 days for the points to show up. It has been 2 weeks and no points. Not only do they deceive you by not informing you that all the facilities are closed before you book the room and drive 4 hours they also don’t follow through with their promise to make things right.

Maddy was amazing!! customer service was a 10! Very resourceful and personable everyone on site very friendly beautiful place clean fresh !

Such comfy mattresses! Very hospitable staff! Super friendly and accommodating!! 100% would recommend!! Awesome that you can use the pool at the shared property Westin Hotel! The pool was the perfect temperature and pristinely clean! Plenty of towels

The management here is in utter turmoil, abysmal compensation and pay/benefits compared to the same positions elsewhere. Poor communication, lots of turnover, property is falling apart all over. The higher ups don’t spend money on basic repairs (HVAC, elevators, furnishings, etc) and they would rather keep positions that make less money and have them do a lot of the same tasks as the higher positions. They restructure their staff and lay off hard working, committed employees that have been there for up to even a few years!

We had very high expectations, but we were very disappointed. The check in was not on time and we had to wait like 30 minutes more. The room and amenities are average, which means that this is a very expensive hotel and the value offered is not worth it. I requested a room through the reservation membership with special amenities for an elderly person and the front desk said there was no availability, regardless I paid for it!... so, very disappointed with lack of honoring the book request and no respect for the money I paid.