Carlsbad by the Sea Hotel

I would not stay here again. The staff was friendly and helpful, but the room itself was lacking. Outdated bathroom with a bathtub that had nothing to keep you from skipping to the bathroom tile that just as slippery even with the floor towel. The room was big and clean with a nice bed but the lugging was awful. There were 2 side tanks lamps, 1 floor lamp, and a desk lamp(didn't work). Even with the 3 that worked out was still very dimly lit. The pipes in the wall sounded like they were going to bust when a another room would turn on their water. It was so loud. When I booked this room it said it was a 3 star hotel, more of a 2. Without the staff a 1. There not being an elevator to the second floor was tough. Then there were 2 sounds at night. One sounded like something cheering on wood above me, and the other was something tapping on the wall. There was an extra charge when I checked in that wasn't on the site when I booked it. This could be the hotel or this dues fault, bit sure. My rating didn't really reflect the start because of the categories.

位置方便，但設施老舊了一點，整潔度還是不錯的.但可惜的是現在已經沒有自主早餐了.推薦可以走路五分鐘去旁邊的corner bakery cafe吃早餐. 家庭旅遊或是商務行程都很方便.

個人感覺挺好的，美國其他酒店沒住過，就是你得自己帶拖鞋跟牙刷。毛巾嘛，有點舊。但算蠻乾淨的。被子軟糯的。床也很美式🥱🥱每個人標準不一樣哈，個人覺得還不錯，下次來，還會再次選擇

感覺還不錯的，路過住了一晚上！

We stayed here the weekend of August 15th in Room 250, and unfortunately, the condition of our room and the response from the hotel were completely unacceptable, especially considering the price we paid per night. From the moment we arrived, the floors were dirty and several of the electrical outlets did not work. We initially tried to overlook these issues and make the best of our stay. However, things became significantly worse when the AC stopped working. A maintenance employee came to work on the AC unit but left a complete mess behind, which I had to clean up myself. I have photos showing the condition of the area after he finished working. We were told someone would come back to check on the AC and that fans would be brought to our room in case it could not be fixed. No one ever returned, and no fans were ever brought. The AC never came back on. On top of that, one of the mattresses is completely worn out or damaged on the far-right side near the lamp and nightstand. The mattress sinks so badly that when you lie on that side, you feel like you are going to roll right off the bed. We are reasonable people and understand that maintenance issues can happen. What is unacceptable is having multiple problems with an expensive room and then being told someone would return to address the biggest issue, only to have no one come back at all. Absolutely nothing was done to make the situation better or right We will not be returning, and unfortunately, we cannot recommend this hotel to our soccer club for future stays. Given the condition of the room and how the situation was handled, we would also like to be contacted by the regional manager regarding our experience.

AC went out. They came to fix it but didn’t fix it. Called 5 different times and they never came back to the room. They offered a fan that they never brought up. Floors were dirty and mattress was broken. Never again will I stay here.

Great Customer Service by Ariel at Check in. Allways nice to arrive and someone waiting with a smile. Very pleasant and helpful as we were tired after a long trip to get here.

Location for this hotel is very convenient shopping center and restaurants are at walking distances. The rooms were very clean and we had excellent customer service.

Ariel was so helpful in sharing us information about the area and assisting accommodations for my elderly mother.