Hampton Inn & Suites by Hilton Carlsbad

Musty smell The room was clean but as soon as you walk in it has an old musty smell that took a while to get used to. Beds were comfy. Also The view out my window was covered which was not good. I paid $194 for the night. It wasn't worth that price.

Welcomed me as a rewards member. Had free cookies, coffee and tea at check in. The pool and hot tub has pool towels for you to use. They also have pool toys for the kids to use. Comfortable bed. Fast check in with great friendly customer service

Reservations were made for two adults and two kids (8&6) in a double queen bed room. We were given a single king bed room. Yes, it has a pull out couch, but only had pillows and blankets for the king bed. Bathroom only had towels for two as well. (If 4 people are checking in, pay attention enough to not give us a two person room) All soaps are in wall-mounted pumps too high for kids to reach alone. The hair conditioner and hand soap smelled like Off Mosquito repellent. Biggest complaint is the bed and pillows. Very uncontrollable and old-firm feeling. The property IS about 30 minutes from Carlsbad canyon, so that’s nice, but there are closer and newer hotels. I’d pass on this hotel if given the option again.

The front desk was very helpful. Breakfast was typical hotel fare. It was kept hot and there were ample choices. Only one elevator was working. The carpet in the hall needed to be stretched. It was very loose. When we entered our room, we noticed that the wallpaper was coming off the wall. For the price we paid, I expected better.

We booked here to visit Carlsbad Caverns. Our room and hotel were well-kept and convenient to local restaurants. Our room had two queen-size beds and a spacious bathroom. The service was terrific, and the hotel food was standard. Because of the location and price, we will stay here again.

Exactly what our family wanted when visiting National Parks. Clean, friendly staff, excellent amenities (pool toys, brand new washer/dryer, breakfast, etc.). We’ve stayed at many similar hotels and this was exceptional for the price range.