Dalston Hall

Arrived for one night on Monday 20/01/2025. On arrival we were told that there was no food available that evening and we would need to either order a take-away or us one of the local pubs. On checking all the pubs locally were closed on Monday and Tuesday so we had to drive into Carlisle to find a restaurant. The room was clean and tidy with a nice bed - however the hot water was lukewarm only in the morning which meant a cool shower and an uncomfortable shave. I passed this information onto the receptionist on checking out and was told he would “ Pass this on to the marketing team”. For a hotel supposedly being 4* , to not have food available in the evening is unacceptable and we should have been told this prior to our stay, no proper hot water in January is also unacceptable, this is NOT a 4 Star hotel - dont waste your money. There are a number of other hotels in Carlisle that will offer a better experience.

Really poor.. room was filthy.. rhe carpet was all stained with sick or something orange and the bed was full of dust. Really thick stuck in rhe wooden ornate bits. No atmosphere at all. Not enough seats in the bar area. With 2 settees facing each other and that was all! I think tou should makw use of the other rooms like the big room where the chairs are ready for a weddibg should be utilises with nice swttees and uses to sit in also .Breakfast sausages weren't cooked and left them. The breakfast room was awful too.. no atmosphere and strange in a place like that ..mis matched room.

Booked breakfast with Santa to take my little one and mums Arrived seemed very chaotic Show to table which was crammed into hall No lit fire as described on advert Tea coffee and juice available but back at front door so bottle neck trying to get amongst others arriving Would of been better a pot of tea coffee and juice per table ! Had to wait to be called up to get food but other tables jumped in front so when we got up there was nothing left so had to wait for replenished Food wasn’t good All cold No tomato or black pudding as advertised Waffles as thin as paper Hash browns not even cooked Then had to wait to be called to go see Santa which I thought was bizarre and would of been better if Santa came to each table Present our little one got was a joke A small colouring book 4 crayons a balloon and a snap wrist thing. Not suitable at all for a 2 year old. Probably didn’t even cost a £1 to put together People left before even seeing Santa For £15 pp costing £75 it was a total embarrassment and my mother in law has emailed asking for the money back Dalston hall I think you need to stick to weddings instead of cashing in on Christmas trying to do some thing that just isn’t right I can’t say we are the only ones that have the same opinion as after speaking with some friends they experienced the same on the Saturday sitting Will not visit again

We arrived after what seemed to have been a busy wedding weekend. Very short staffed with nobody on reception and a rather chaotic check-in when we did eventually find someone to check us in. Proudly introduced us to chess and pool options..... comfortable and well equipped rooms and an excellent freshly cooked breakfast in the morning. Is it a wedding venue or a hotel? Need to decide and resource accordingly

The venue is perfect, but…It is a specialist wedding venue, and as such it fits the bill exactly. The staff are helpful, the food menu is very good, and the rooms are comfortable. That said, the wi-fi is very poor. So is the phone coverage. This rather put a dampener on an otherwise perfectly good stay.

We just got married at Dalston this weekend, everything perfect, Laura, Kelly and the rest of the team, they go above and beyond to make everything so special. So many of our wedding party have said "the best wedding I have ever been to" Thanks guys