The Queens

Though I booked this hotel four months in advance, and made clear that I wanted wheelchair access for my wife, the hotel informed me one week before the stay that all the rooms were on the first floor and there was no lift! The money for the room had by that stage been taken, but it was refunded. However, this is no way to treat customers, since I had to find alternative accessible accommodation at the last minute.

Stayed at the Queens for one night B & B September 8th, clean, beds comfortable, quiet location, secluded car park a great breakfast and outstanding value. Staff were courtious and very helpful. It was an excellent find that enabled us to visit friend’s in Carlisle whilst in transit from the north east.

Stayed as a party of 7 in 4 rooms travelling for my sons graduation in Carlisle. We arrived quite late having travelled up from Leeds but the staff were very accommodating, quickly sorting out our keys. As we had to leave early the following morning, the hotel offered to have our full cooked breakfasts ready for 7:00am the following morning which was great as we would have struggled to eat before the graduation. Rooms were very spacious and clean, great bed and pillows. Would highly recommend The Queens if you are travelling up to the lakes and Cumbria

Excellent food from an interesting menu. Andy & Kat (staff) were friendly, professional and very helpful. Apparently all the bedrooms are currently being refurbished by the new management team. Restaurant area a delight to sit in, with views over the beer garden. Fresh flowers on the tables were a lovely touch. We will be back when we can stay＞

Stopped for lunch when driving back to Scotland. Perfect, quiet country location off the M6. The food was great - we had mussels and a cheese pie. Lovely welcome and dog friendly, even offered the pooch some biscuits. Would recommend and will definitely revisit.

Excellent whitebait served with homemade tartar sauce. Comfortable bed, spacious room, nice big garden with a playground, just four minutes off the M6. Very friendly, accommodating service from Stephie.

The Queens Arms is a small hotel/inn not far from Carlisle and handy to the M6. It is a great stopping off place and would be the perfect base for a walking holiday. My wife and I stopped off for one night on a journey home from Yorkshire and during our stay we visited Gretna Green and Hadrian’s Wall, both of which are a short drive away. We were very impressed with the hotel which is well run with very friendly staff. Our room was quiet and comfortable and had everything we needed – there is a cosy bar with a good selection of beers and an outside terrace. We dined in the hotel and I enjoyed the best steak I’ve had for some time – we were fortunate to be there for the monthly pub quiz and had a very pleasant evening. Breakfast in the morning was excellent. All in all we thoroughly enjoyed the Queens Arms and would happily return again and would highly recommend.

We went to the pub for Saturday lunch after receiving vouchers offering 50% off adult meals throughout April. We handed in our vouchers when we arrived/ordered but were then told we had only handed in 1 voucher when we needed 2 for the 2 families in our party, after checking they then informed us that we had as stated handed in 2 vouchers. The food was lovely both children's meals and adults (although a little more veg wouldn't have gone a miss, my husband had 1 small piece of broccoli, 1 carrot and a couple of sugar snaps) and one of the dishes on the menu was not ready (when only having a small menu of around 10 dishes you would think they would ensure they were all ready. We then ordered puddings for 3 of the children in our party and 1 adult. When the bill arrived I noticed we had been charged for a full banana crepes instead of a child's portion, when I queried this I was told I didn't make that clear when ordering although I did state it was for my 8 year old, so why they would give her an adults portion is beyond me. I was then asked would I like the bill sorted which I felt was unfair, making me feel like I was causing a fuss, I therefore said no we paid the bill (and the adults portion of pudding) and left. On reflection I should have said yes but when under pressure with people looking I was made to feel like a nuisance. Shame really as the pub itself was lovely, it has been done out beautifully and as stated the food was of a nice standard. The customer service however, leaves a lot to be desired.

Visited with a friend whilst out on a lengthy dog walk. Exceptionally dog friendly pub. We both ordered fish and chips. The food arrived quickly and was beautifully cooked. Staff were attentive and polite. The pub also has a lovely outside seating area. Would recommend.