Future Inn Cardiff

Excellent location for both Cardiff Bay and the city centre. Reception staff really helpful. Rooms are very roomy and comfortable. Would benefit from a smaller fitness room.

We stayed in Future Inn Cardiff for the first time and had a great time there. The room was large and good for our family of four. The location was fantastic and well connected to city centre. Staff were very friendly and helpful. The price was right and finally the included breakfast was really proper and fantastic. Thank you.

no issue at all great trip

When we walked in the room it smelled like a toilet and suspected the carpet was soiled some how. We asked for a room change but was told the hotel was fully booked. Someone came and sprayed the carpet and that disguised the bad smell for a time. During the night I couldn’t sleep as the smell had returned but seemed to emanate from the Duna. We flipped the duna over but to no avail. In the morning in the daylight we pulled the bedding apart and found a large urine stain on the mattress protector on the underside. We called the supervisor who came and witnessed the stain but said she couldn’t report it to management and that she had no procedure to report it and that we would have to complain to the company ourselves by email.

The room was fantastic and breakfast was lovely staff are so friendly, the evening meal was ok not great we had the Xmas dinner and the veg was obviously frozen , so that could be so easily cooked fresh , would definitely go back

We stayed 2 nights, and our room was not cleaned. The towels were not changed, and the milk tea and coffee were not replenished. Location was OK. Staff were polite and friendly.