Future Inn Cardiff

When we walked in the room it smelled like a toilet and suspected the carpet was soiled some how. We asked for a room change but was told the hotel was fully booked. Someone came and sprayed the carpet and that disguised the bad smell for a time. During the night I couldn’t sleep as the smell had returned but seemed to emanate from the Duna. We flipped the duna over but to no avail. In the morning in the daylight we pulled the bedding apart and found a large urine stain on the mattress protector on the underside. We called the supervisor who came and witnessed the stain but said she couldn’t report it to management and that she had no procedure to report it and that we would have to complain to the company ourselves by email.

We stayed 2 nights, and our room was not cleaned. The towels were not changed, and the milk tea and coffee were not replenished. Location was OK. Staff were polite and friendly.

Free parking a bonus at this hotel. Inadvertently booked accessible room. Moved to standard room by Duty Manager.