Hotel Punta Tragara

設施：酒店房間內手機完全沒有信號，Wi-Fi信號極其不穩定，且投訴多次無果。衞生間設計不合理，要麼極大要麼極小。提供的吹風機等設施也一般，不符合價格。沙發非常不舒服。餐廳早餐簡陋，中餐晚餐的米其林餐廳味道難吃且價格頗高。 衞生：衞生中規中矩，打掃衞生比較敷衍，簡單更換毛巾等，不會疊衣服。 環境：風景絕佳，位置要走路爬山差不多20分鐘才能抵達酒店，很累很熱。門口是一個公共觀景台，幾乎24小時都有遊客。酒店內過道電梯狹窄，除景觀絕佳外一無是處。 服務：送東西確實挺快的，也會幫忙預訂船等。但是Wi-Fi等硬件設施工作人員也無法處理。 總之：如果為了景觀，住一晚拍拍照即可。追求性價比就別想了，兩個晚上近5萬元，硬件設施餐廳服務都跟不上。

酒店設施都很棒！美中不足以至讓我有點生氣的是，在離開酒店前往碼頭回sorrento，前台工作人員報錯港口號碼給我們，明明是21卻跟我們說是12，讓我們在離開capri的最後時刻要拔足狂奔去追船，這個失誤讓人感到失望！

迄今為止住過的單價最貴的酒店，我這款房型的視野簡直絕了，酒店本身的位置就是一個卡普里島的觀景點，我這間#35房間簡直就是最佳觀景位，酒店的米其林餐廳也擁有絕佳景觀（懸崖景）酒店的服務員本身也都很棒，一到碼頭仔細看，會有酒店的服務員舉牌接行李，他們幫忙拿走行李，給你一張車票，坐上山的小火車？基本上卡普里島上所有人都是很和善的，他們雖然開車很野，會吵架，但轉過頭對遊客還是超級好。不愧是全球首屈一指的度假勝地，如果不是交通略有折騰，真的想每年夏天來一次 ❤️

Dear all, I am writing to share my experience during my stay at your hotel in June 2024, where I had booked a Master Deluxe Sea View room. Unfortunately, from the moment I arrived, I encountered several issues that greatly impacted my stay. First, the hotel staff was extremely impolite. Initially, I was given a dark and uninviting room, which felt like a cave. I had to request a room change to receive accommodations that matched the price I had paid. However, even in the second room, the cleanliness was below expectations. I even had to ask for the floor to be cleaned, as dust was visibly present. On the second evening, I requested a taxi from the reception staff. After spending 10 minutes providing the location details, I was told that no cars were available and that I should find my own transportation. This level of service was highly disappointing. Another situation that I have never encountered anywhere else in the world: during breakfast, we sat at a table, and an employee came over to tell us that the table was reserved. We had not been informed that a reservation was required for breakfast. When we explained this to her, she laughed in our faces and walked away. Moreover, the hotel itself feels outdated, and the overall service does not meet the expected standards. I did not feel welcomed throughout my stay. Given the price paid, I expected a much higher level of hospitality and service, but unfortunately, it was not delivered. It’s a shame to have your vacation ruined.

Unbelievable location, excellent services. Huge room with great balcony views

Stunning views and location - just ok food A beautiful hotel in an incredible location. Truly the most extraordinary of views and we were grateful to be allocated one of the most generous terraces. Excellent house keeping, room amenities and nice small details. The only negative - the food was the most expensive we had on the whole Amalfi Coast (including on Capri) but by far not the best. Although the ingredients were fresh and the concepts well considered, there was something lacking perhaps in flavour and ‘wow-factor’… despite the Michelin star. Nice to have ticked Punta Tragara off our list but if we ever return would likely dine elsewhere as did not feel the food offered value for money.