"The hotel is perfect for anyone who wants to know the region. All new, very clean, quiet and well located. It was perfect for our stay, since we spent the whole day out of the hotel knowing the beauty of the region."

"Hyvin sijoitettu, puhdas ja hyvä huolto"

""Meillä oli erinomainen kokemus: huoneet ovat hyvin puhtaita ja aamiainen ja illallinen ovat erinomaisia. Ainoa negatiivinen kohta oli maku, jota pyydämme uima-altaassa, joka tuli jäätelöä, sopimattomasti.""

"The hotel is very comfortable and very comfortable."

"I had a health problem and I had no conditions to complete my stay, I asked for the cancellation of a daily and the hotel did not accept!"

"Huone on kunnossa."

"Erinomainen hostelli! Alkaen varauksen, jossa oli super huomiota, osoittaa matkat voisimme tehdä. Hostel on erittäin mukava ympäristö, ja alue on erittäin miellyttävä jäädä. Monimuotoinen aamiainen ja erittäin maukasta! Hyvin puhdas majoitus ja erittäin hyvä huolto! Varmasti se oli paras valinta, että teimme!"

"Super pleasant experience, staff always careful, clean rooms, very comfortable place.. I'll come back"

"Dear Sir/Madam, I would like to report a summary of the irregularities that occurred during my stay at the Escarpa do Lago hotel, which began on January 11, 2026. During this period, I personally requested repairs to the air conditioning and the room door lock twice at reception. However, no staff member came to carry out the repairs. Regarding room service, we left the unit for cleaning, but upon our return, the room had not been cleaned. On another occasion, cleaning was carried out, but the towels and bed linen were not changed, contrary to what I had been previously informed. The maintenance of common areas was also deficient, with overflowing external trash cans that were not collected. I emphasize that the bed linen was only changed on the penultimate day of our checkout. Note: One of the towels provided for bathing had the following writing on it (Glass Cleaning). This could cause illnesses due to the towel being used with chemical products, creating an unsanitary environment. Regarding the facilities, I noticed that the room did not have the chair shown in the promotional photos. The chairs available are old, dirty, and located outside the rooms. Furthermore, basic items such as glasses, soap, and shampoo are missing. Regarding hygiene and service in the restaurant, I witnessed animal feces at the entrance, forcing guests to detour to access the area. There was also a lack of punctuality in the breakfast service, with food being removed prematurely before the established time. On several occasions, the manager, Soray, referred to us as "The problem guests." It is clear that we did not have the best accommodation, much less the best service. Given the above, I express my dissatisfaction with the lack of support, hygiene, and facilities provided. Below I include some articles and jurisprudence to address this matter without further delay. 1. Consumer Protection Code — Law No. 8.078/1990 (CDC) The CDC is the main legal basis for protecting guests against failures in the provision of services. Some relevant provisions: Article 6 — Basic consumer rights: right to adequate and clear information about services; protection against abusive practices and clauses; effective redress for damages. Services and Information in Brazil Article 14 — Liability for the service: the supplier (e.g., hotel) is objectively liable for failures in the provision of the service, regardless of fault — it is sufficient to demonstrate that the service was defective."