Home Suite Hotels Station House

Very impressed witht he amenities, technology and the ease of check in/check out.

Hotel in good standard but the staff is terrible The hotel itself is acceptable. You can hear noise from the hallway and adjacent rooms however. The staff at the reception were a big disappointment as they were not helpful at all. Some other big negatives were the use of facial recognition cameras to get access to the elevators and get into the hotel from the garage. The hotel refused to give any keycards for me who did not want to register my face in their system. My partner agreed to register her face so we could get to the room. The system did not work very well however and we got stuck in the garage at two occasions. Another thing was the breakfast. We paid extra to have breakfast included and the breakfast was served in the restaurant/coffee shop on the ground floor, which was open to outside guests. We ordered our breakfast and afterwards received a phone call from the reception telling us we had ordered too much for breakfast and they wanted us to pay extra. Apparently they had a limit of 600 Rand for breakfast but had not told us about it. The bill however stated that 10 % of that was service charge so you had even less to order for without paying extra. And the restaurant itself was not a cheap restaurant so do not expect to be able to get completely full if you do not want to pay extra. The stay was acceptable but we will choose another hotel next time we go to Cape town.

High quality hotel. Excellent breakfast. Wish we stayed longer. Nines Restaurant was 6 out of 5 stars.

Very modern . Good location .Restaurants and beauty parlors on premises. Parking . Laundry available. Unfortunately the laundry is not done the same day. Not always the people at the desk were available. Fortunately nothing was so urgent

Great Hotel & Staff!

Our 2nd long term stay in this hotel and again was not disappointed, Apart from two issues no complaints what so ever. Hotel is high end, good location close to supermarkets / restaurants / sea front area , very clean , staff extremely friendly helpful , two good quality restaurants , rooms very comfortable , felt very relaxed during my whole stay. Only complaint is the roof top pool area and access to that area Too many people eat food in the pool area , eat food by the side of the pool with bits of food dropping into the water, people drink from glass receptacles which is dangerous as I witnessed glasses being dropped and broken on the pool floor and that is dangerous for guests walking about in with no foot ware. However the biggest bug is access to the hotel accommodation areas and pool area. Access is gained by using eye recognition software , but during my 10 week stay I noticed people tail gaiting after actual guests enter through the access barriers when they themselves do not stay in the hotel The tail gaiters then travel via the lift to the pool area on the top floor where again , as they are not guests they cannot gain access to the pool area as they are not registered with the eye recognition soft ware , so they wait till actual guests enter the area and follow them in I spoke to some of these intruders who I had recognised as being repeat offenders and they advised me that there was no pool area in the hotels they were staying in so to use the Station House hotel pool was an easy option as access was easy.There were no checks to make sure they were staying there!!!! If people can tailgate to the rooftop pool they could in theory access the accommodation levels where guests stay I did mention this issue in person to the front desk a few days before I left.