Twelve Apostles Hotel & Spa

It was perfect

Our room was stunning overlooking the sea with a very large terrace. We did have a couple of issues, one in particular was very annoying , however the staff were fantastic. A maintenance team arrived within a couple of hours to resolve the problem perfectly. The management went over and above to ensue we were happy. Fantastic service from everyone and nothing is too much trouble. Food especially breakfast is excellent and ,of course, the scenery just amazing!

We spent a lovely few days at this hotel in January. Spectacular views with the most attentive staff …. This is one of the hotels biggest selling points - the people. Big thank you to Angus and the whole team of staff at the hotel who made us stay very special Breakfast was delicious as well food in the restaurant. We stayed in a milkwood room, which was fine, but a little dated in areas and no view Definitely recommend booking a Seaview if possible. Definitely would come back. Alison and Steve Barrass UK

Disappointing Whilst waiting for our rooms we used the pool area which is very small and not big enough for the amount of guests. Most concerning was seeing rodents in the pool area, they left food outside the rooms and I had to tell 4 members of staff before they removed it. ( it was not mine) The service round the pool was terrible, forgetting things and not serving everyone in the group at the same time. Would not recommend or stay again.

The hotel is located just outside Camps Bay and I would describe it as a Boutique luxury hotel. We were contacted in advance of our stay to organise transfers, book excursions and restaurants, we were able to specify what types of pillow we wanted and whether we had any special requirements. It was great service and very well organised. When we arrived at the hotel we were given a very warm welcome, a welcome drink and a tour of the hotel. We were able to check in to our room early and our bags were already in our room when we got there. We had a Milkwood room overlooking the pool which was very comfortable Other positives - great wifi right across the hotel - the concierge is great at getting you a table with a fantastic view at any restaurant and he also organised a driver for us who took us on an amazing tour of the wine district and Boulders Beach (penguin colony) - Azure restaurant has the most spectacular views of the sunset and ocean - it's very special and the restaurant burst into applause when a young gentlemen proposed to his girlfriend while we were there - Leopard Bar also has amazing views and the best cocktails - the pool is compact but we always managed to get a sun lounger (with very comfortable cushions) - service everywhere was amazing, the staff knew what you wanted before you did I can't think of any negatives. We had initially been concerned that the hotel was a little out of the way so we decided to stay in 2 hotels during our visit to Cape Town (the other being at the V&A Waterfront). We needn't have worried as the hotel shuttle goes every hour to Camps Bay and to the V&A waterfront and picks up until quite late. We had the most fantastic, friendly shuttle driver called Lulu and he made sure we always got back to the hotel no matter where we were going. The hotel even dropped us off at our next hotel. The shuttle is free of charge and is a great perk of staying at the hotel. As well as Azure restaurant in the hotel you could try Bilboa in Camps Bay and Karibu at the V&A Waterfront. The Veranda at the Mount Nelson was also very good. If you are going to Cape Town then I would highly recommend staying here - we will definitely be back

The receptionist at the SPA was about to over charge us and had to remind her that we had prepaid 50%. At all times was advised we were able to swop a swedish massage for eg a deep tissue variance. Not once were we advised the extra fee. How nice it was to be told on departure in front of my wife on our anniversary, to pay extra for the change. It was most embarrassing and unexpected. Paid and left with a bad taste. Unprofessional and deceitful communication comes to mind