Camps Bay Retreat Hotel

Dirty and unkept property. Food is really unpleasant and staff are un-professional. Would not recommend. Should not be 5 star at all more like 3 star. There is also two dogs who mess all over the lawns. Worst of all was the very rude manager who did not like us addressing her on these issues

This was an amazing experience. The hotel is in essence an older and opulent residence. We stayed in the "eco-pods" which in essence are compact but comfortable shipping containers plopped in the middle of a forest. That sounds weird I guess but they are very cute and it was nice to be surrounded by a forest of sorts. Very close to the coast so easy to go for runs and walk to places to eat. The pods might not be for everyone if you are a light sleeper but we really enjoyed being surrounded by nature and being a bit off to ourselves but it was a bit loud during a storm which is just the nature of the eco-pod. Great service and excellent breakfasts too!

Dropped by for tea/scones one afternoon after spending lunch on Camps Bat beach. Managed to get seated on the lawn, overlooking the ocean from high up. What a view! Tea and scones were excellent, as was the wine. Tranquil and classy beyond words, this is a super little hide out in Camps Bay with lovely facilities and evidently cosy rooms and surrounds which include a rope bridge and panel court. Julie Le Bron, who hosted us for tea, is a diamond.

We stayed at Camps Bay last Saturday 22nd March. We had booked room 12 (where we also stayed in February) more than 8 months before. On arrival on 22 March, we were told by the receptionist/congierge that room 12 was occupied and we had to stay in room 7. We looked at room 7, found the room very small - half the size of room 12 - and with little privacy as the room is right in front of the start of the suspension bridge from where everyone can see inside. We then mentioned this to the congierge, but according to him, no other rooms were available. We reluctantly accepted room 7, where it also turned out that the room was so small that we had nowhere to put our luggage but at the entrance in front of the kitchenette (who need a kitchenette is the room??) so we left everything in the suitcase. We also found out that the shower did not work properly so that, amongst other things, water ran under the shower door. All in all, a dire disappointment and fiasco, especially as the 22nd March was my birthday. An expensive birthday present: ZAR 9710 or € 488 for a small room with flaws. Half the aforementioned amount would be more than enough. I reported the above the next day to Mrs. Erika du Toit. She said she found this very annoying and would find out where the Reservations Department had made a mistake. She also said that room 7 was indeed a lot smaller than room 12 and that she could imagine that we were extremely disappointed and found room 7 totally unworthy of the amount paid. To compensate, she offered me a discount on our next stay at one of the group's hotels, but that was of no use for me at that time. I indicated that a discount on the stay in room 7 was the least she could do. As mrs. Du Toit was temporarily working at Camps Bay Retreat, she promised me to take the matter up with Mr. Petro Munro, the hotel manager at Camps Bay Retreat who was at The Bay Hotel at the time and that I would here from her or from Mr. Munro as soon as possible, but no later than Tuesday 25 March 2025. Unfortunately, I have never heard nothing from either Mrs. Du Toit or Mr. Munro. To our surprise, our travel agent, through whom our stay was booked, did receive a message/email from Camps Bay Retreat. This email stated that we had been offered an upgrade, i.e a room with a wood-fired hot tube. Very strange! Firstly we were never told anything about a so-called upgrade, secondly room 12 also had a wood-fired hot tube and thirdly, a room that is half the size of the room bood and with very little privacy is not exactly an upgrade, rather a downgrade!! P.s.: we do wonder if the hot tubes are that hygienic!

This review is about the restaurant Bella's. For us it was amazing. This was due to 3 things, the fenomenal view, the fantastic waiter Avery, but also the food was delicious. Special thanks to Avery for making our last night in Cape Town so good!

The most beautiful hotel and grounds. Lovely staff, wellness centre is fantastic, rooms are spacious, clean and well decorated. Photos don’t do it justice, the grounds are huge. Thanks for a great stay and for making us so welcome