Executive-king-size-vuoteella varustettu huone, savuton
Majoittunut 10. 2023
Pariskunnat
14 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 5.12.2023
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
服务 friendly taff with good smile. they all speak softly
设施:bath room is big with 2 basins🤗 swimming pool has warm water with good view
great breakfast with nice coffee.
Käännä
cheerb
Deluxe Twin -huone
Majoittunut 3. 2023
Liikematkustajat
30 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 25.5.2023
不錯,性價比挺高。
Käännä
Lvyouzhuanjia125geguojia
Deluxe King -huone
Majoittunut 2. 2023
Yksin matkustavat
139 arvostelu
10.0/10
Ylivertainen
Lähetetty 20.4.2023
步行15分鐘可以到V &A waterfront
Käännä
Anonyymi käyttäjä
Grand Deluxe-perhehuone, savuton
Majoittunut 8. 2022
Liikematkustajat
4 arvostelu
10.0/10
Ylivertainen
Lähetetty 4.10.2022
還不錯,酒店早餐很好吃,關鍵是展館很近,來回方便。
Käännä
Ya Chu
Deluxe Twin -huone
Majoittunut 8. 2022
Perhe
4 arvostelu
9.0/10
Mahtava
Lähetetty 24.9.2022
Location was a bit walking distance from waterfront. And the roads were under construction, it was not easy to access Uber or cabs. It was also the convention time, the hotel was packed. Breakfast hours were very noisy and food was soso. It would be a great location for business travelers to the convention centers. Staff were all very friendly and quick checking in and out. But besides the hotel, there was nothing nearby to do at night.
Käännä
Hei Hei BB
Executive-king-size-vuoteella varustettu huone, savuton