Protea Hotel Cape Town Sea Point

Perfect location Good for a few days stay

It was a very comfortable stay, nothing fancy but all good, service was amicable and efficient. Breakfast was of high quality and the location near promenade and shops is ideal. The price is reasonable as well.

Very enjoyable

WORST HOTEL EXPERIENCE OF MY LIFE – VIOLATED, IGNORED, AND DISGUSTED If I could give this place negative stars, I would. Protea Hotel Sea Point is a complete disgrace to the hospitality industry, and I am shocked that Marriott allows its name to be associated with this dump. I'm a lifetime titanium member and I am in complete shock this is under Marriott. 1. My Privacy Was Violated – TWICE I was WALKED IN ON TWICE WHILE COMPLETELY NAKED. The first time, housekeeping barged into my room without knocking while I was stepping out of the shower. The second time, an unidentified staff member used a keycard and entered my room while I was changing. This means ANYONE with a keycard could just stroll into your room unannounced. That is beyond unacceptable—it is dangerous. Imagine standing there, exposed and vulnerable, while some stranger just stares at you. No knock. No warning. No respect for guest privacy. 2. The GM, Jeremy, Is Completely Incompetent & Doesn’t Care I reported these violations to Jeremy, the so-called General Manager, and his response was nothing short of pathetic. No real apology. No concern for my safety. No attempt to make things right. His dismissive, smug attitude made it clear that he has no control over his staff and no business running a hotel. If he’s this careless about guest security and dignity, what else is being neglected? 3. The Rooms Are DISGUSTING The sheets were stained and smelled like they hadn’t been washed properly. The bathroom had hair and mold, making it clear that cleaning is either nonexistent or done in a rush. A horrible mildew stench filled the room, making it impossible to sleep comfortably. 4. SECURITY IS A JOKE – YOU ARE NOT SAFE HERE If hotel staff can walk in on you unannounced, imagine how easily a stranger could get access to your room. The front desk does not verify who is coming and going. I felt completely unsafe staying here. 5. Overpriced SCAM – They Nickel & Dime You This hotel has the audacity to charge premium rates for substandard conditions. They will overcharge you for basic services while treating you like an inconvenience. 6. ACTION STEPS: DO NOT STAY HERE – REPORT THIS HOTEL I will be reporting this hotel to Marriott corporate, the Consumer Protection Office, and every travel review site I can find. If you’ve had a similar experience, I urge you to do the same.

Overall had a good stay. Staff were always very friendly, beds were comfortable, and the mini fridge was greatly appreciated. Bed was very comfy, the view from the porch you can see Sentry Hill, and it’s close by to many different stores & restaurants & grocery store. I did not have breakfast included however there was one day I did opt to get their breakfast because I had an early tour and it had a wide variety of foods to choose from. If you’re an early riser then it’s worth it to get the breakfast included. Took away 1 star because the floor was quite dirty as if the cleaners did not sweep thoroughly, and also because there was such a large gap under the door (I used a towel to block the gap).

I wish there was a choice between "average" and "very good", GOOD BUT, would have been a more accurate rating. The location is very good, next to the promenade by the sea and shopping, several good restaurants nearby. At night the "Main" street behind the hotel got a little seedy but it was easy to avoid and overall it was a safe and convenient place to be. Only $5 Uber ride to the Waterfront. The management and staff tried to please but the rooms lacked maintenance. There were details that should be taken care of, such as doors not locking, or unlocking correctly, a/c not working properly, dripping water noise in the pipes, insufficient light and outlets, cheap furniture. Cleaning was not up to par, the first room we saw had not been properly cleaned, the second one had hairs in the bathtub, and crumbs on the floor, these were never cleaned, they were still there when we left. Breakfast was plentiful and service was good. The concierge was very helpful arranging transportation for us and getting us reservations. Note to management: The main lobby had the strongest air freshener it was really overpowering, they need to tone it down a bit, or a lot.