Hotel Austria

We stayed in a lovely Pierre et Vacance Sunari apartment. We were unaware that it was run by the Hotel Austria. The first problem was when we arrived at the apartment we had to walk a long way back uphill to Hotel Austria to get our keys for the apartment. We arrived in the 7th Jan at approx 3.30 pm We had booked a skiing holiday with ski hire, passes and accommodation through Granvalira. From the moment we arrived at the hotel desk we were treated without respect and without help. They did not give us the ski passes that they had printed out already for us.....nor tell us they had them. In fact we were told that they did not have them and were directed to the sports shop (great guys) across the road to get them. As they were already printed (by the hotel), we could not print them at the sports shop either, and had to go early the next morning to the central ski area and have them print them for us...after they had some trouble with the hotel trying to understand why they had not been given to us. Another thing to add....Although I initially told them that they all had undercharged us for Tourist Tax..... They dismissed my comments ....until after when we were hauled up and told to pay up ... as if we tried to cheat them in the first place. It was all a big frustrating... especially after a long time travelling to a place we were never before, where we thought it would be all sorted for us (as paid for already by us). Basically, the two staff we unhelpful, unfriendly, condescending and not bothered with dealing with us at all. We had to bo back three times to sort things out.....but we're unable to because of the attitude of the two women at reception. We had a Spanish speaker with us....but even she could not understand the attitude or reasoning behind the very poor behavior.

Es un hotel pequeño y renovado, aunque haya cosas que necesiten algo más de renovación. Los armarios no tienen cajones. Las baldosas son anticuadas. La ventanas y puertas tb necesitan ser cambiadas. No obstante, esta limpio, el servicio es super amable y simpático. El comedor, los desayunos están bien. Las cenas suelen servir tres opciones ( nosotros fuimos con media pensión) y e de decir que me sorprendió gratamente.. los dias que cenamos allí. El personal muy amable, aunque necesitarían contratar a más gente. Porque había días que no daban abasto. Conclusión…. Repetiría… ? Si repetiría, más que nada por el personal en general ( limpieza, recepción y comedor) a pesar de le faltan algunas cosas de mobiliario y renovación. El servicio hizo que nuestra estancia fuera muy agradable.

Mica Farré gracias por tu simpatia y tu buen servicio. Hay pocos hoteles donde te puedas sentir como en casa y aqui sin duda volveré por el trato. Queria recalcar que soy muy observador y trabajo en el mismo sector y el personal deberia cumplir el horario y vacaciones establecidos por el reglamento de la empresa. Asi y todo con estas condiciones la simpatia y la ambabildad permanenecen gracias a Mica y Aylen y vuelvo a dar las gracias por todo el trato. Tambien queria destacar que un amigo ha sufrido una rotura en esquí y Mica le preparó el desayuno y un bocadillo especial para él porque no se podia movilizar. Muchas gracias volveremos seguro por ellas!!

El hotel en si esta bien, para ser un tres estrellas.la camarera Ailen es la que da mejor servicio, esa simpatía y el trato al cliente. Si hay que decir alguna pega es que el menu cada día es el mismo.

Un hôtel en bord de route. On paye un supplément pour la vue montagne mais c est pour être quasiment sur la route !!! C est très très bruyant,très mal isolé, on peut entendre les conversations des voisins de chambre et tous les bruits de couloir. Il faut vraiment faire un effort sur l isolation phonique. En plus demi pension, la nourriture n est vraiment pas bonne...une mauvaise cantine. Petit déjeuné juste correct. Supplément pour le chien 12 euros par jour ! C est cher payé surtout quand on met bout à bout toutes les imperfections de cet hôtel. Dommage...le personnel est heureusement très gentil et serviables ( ils font de leurs mieux). Mauvaise note pour Pierre et Vacances .

Do pior! Hotel com parque de estacionamento mas só entram carros citadinos, e que não sejam muito baixos, mas cuidado se estacionarem lá o automóvel quando o forem buscar vem com um agradável cheiro a fossa/lixo, que é o que cheira à garagem, e o elevador do hotel derivado ao "cheiro ambiente da garagem". No quarto ouve-se tudo o que mexe no corredor e vice-versa, ouve-se também do quarto do lado e de cima a passagem das águas sanitárias, da retrete e da duche... limpeza pouca ou nenhuma, pó/cotão em todos os cantos, papeis de rebuçados debaixo das camas (o meu filho 3anos foi que descubriu) nojento! Não trocam toalhas, não repõe sabonete... miserável! O pequeno almoço (12€/pessoa) sem variedade, fatias de queijo/fiambre secas de estar no frigorifico sem as proteger, baguetes de pão cortadas a mão, fatias de pão de forma duro, e pouco mais tinha... O melhor de tudo foi o check out.