Silver Sands Serenity

Относим себя к непритязательным туристам, закрываем глаза на многое ,чтобы радоваться отдыху. Но НЕ СОВЕТУЮ ЭТОТ ОТЕЛЬ совсем.. При заселении оплату номера взяли по старой завышенной брони, на порядок выше. Мы Не стали спорить, портить отдых. Дальше-больше ... Бассейн не работал,хотя мы специально брали, зная как в море сейчас штормит. Все время на 1 этаже был ремонт, работали отбойным молотком. В отеле большая слышимость, работающие телевизоры у соседей. Лифт центральный не работал , приходилось идти вокруг использовать лифт, рядом со служебными помещениями. Тараканы в номере вылезли сразу , пришлось поработать тапками ))). У нас был ранний вылет в 3-00. Попросили ланч с собой, как полагается в такой ситуации. Куски хлеба с нарезанными овощами ждал нас при выезде )))) Ребята ,ну нельзя так, надо ценить клиентов. При обращении на ресепшн, не пучить глаза и удивлённо смотреть,а помогать. У знакомой заселившейся был юбилей, реакции ноль. Мы попросили сделать маленький сюрприз от отеля, как это принято в отелях мира. Украсить комнату, принести кусок торта со свечой и тд. Персонал согласился и ничего не сделал)))) Откровенное пренебрежение Фото прилагаю

worst experience, pool was not working which was not informed, then they gave a room upgrade where the AC was not working, then they gave another room with bath tub where the tub got jammed, IF YOUR HOTEL IS UNDER MAINTAINANCE, SHUT IT AND OPEN WHEN IT'S PROPERLY DONE, Don't waste someone's hard earned money

The property calls itself a hotel and the staff consider themselves professional Four rooms we paid for were all tired rather dirty and dingy . Bathrooms were unhealthy filthy and desperately in need of refurbing If you do decide to use this dump watch out for the staff . They continually try and con you by changing prices on a daily basis also adding rupees to your food bill drinks bill and even your breakfast bill. We were a party of 8 and we all at various times of our stay were privy to their fraudulent behaviour. Never again . Give it a go if your brave enough

Apart from the reception area, this Hotel is in need of a total update. The showers are dirty and covered in mould. The Bedspread Valance are dirty, stained and smelly. Dont be fooled by the photos of the pool area - The sunbed canopies are old, discoloured and have been repaired so many times. The tiles around the pool are dropping off with loads missing and the tiles inside the pool where cracked and missing. The water scum line has not been cleaned in so long, i work in a swimming pool so could see the grease/body fat. Only saw the cleaners clearing out the dead bugs once in 10 days. The staff are really nice and friendly but that does not make up for the rest of the place. Would not stay there ever again.

I visited this hotel for 3 weeks in January with my husband and another couple. Hotel staff fantastic. Hotel a little tired and in need of a deep clean. On leaving I asked reception would it be possible to leave a bag of my belongings to be used on my return trip in March with friends. They were very helpful, telling me it would be stored in a locker. I left a clothes steamer and 4 bottles of expensive sun lotions. When I returned in March, they could not find it and told me it was stored in lost properly and as I had given it them in a bin liner it had been thrown away. It was handed to them in a carrier bag. Ok mistakes happen I let it slide. We arrived on a Tuesday am. On the Wednesday we returned to the room and my friend noticed her zips on her bag were open and a coin bag with 20 £1 coins was empty. We had left 500rps on the bed for the cleaner. I didn't report it to reception because of the altercation I had over my bag of belongings and also didn't want to get the wrong person into trouble. We decided to make managent aware on checking out, however when I asked for a feedback form there wasn't any available. I was told to go on trip advisor. It's very sad that the minority let this hotel down. The majority of staff are excellent and go above and beyond to please. Lock up anything of value!

This was my first visit to Goa with my wife. Had an amazing experience. The front office and the housekeeping stuff was very hospitable. Amazing facts:- 1. The hotel has an infinity pool at the rooftop. 2. They give a flat 20% discount on the foods and drinks at their own shack.