Fairfield Inn & Suites Cancun Downtown

酒店有地下停車場，樓下還有個7 eleven 。

前台工作人員腦袋就是榆木疙瘩，在這裏住了2天，問我們要了3次房費，就因為我們的訂單之前取消了一次，重新下訂。導致他們前台工作人員所有的CPU直接宕機，反應不過來了，一羣**。

What’s make this experience worst is the service, they just cleaned the room one time. It flooded 4 times, I cleaned the room thrice. The last clean requested wasn’t granted. I even asked for the manager, Veronica, she came and just saw the flood and said they’ change our room and give us one complimentary night but she never get back to us. She said someone will clean the flood as well but no one did. We went down to the lobby, after 3 hours of waiting, and she saw, but she did not say anything like nothing happened. What kind of manager is that, I request her to be suspended. She can’t be managing an international hotel like that. I’ve experienced some scenarios in Peru at Hilton hotel in the restaurant but the manager was really good in handling the situation. And they were too kind. But in this hotel, seems like they don’t care at all. I asked for the manager’s name she just gave us her name and never said anything so we called guest service once again and asked for Ms. Veronica, the manager to go to our room, but no one came again the guest said she is not in the front desk so he asked me to wait and I waited but no one came up. Worst experience ever!