Sunscape Star Cancun

Enrique was an excellent waiter at Dreams Vista, he made sure to ask me if I had enough lemonade or always made sure I was all set and good to go on food and drinks! He was very polite and on top of his hospitality game! 10/10 would recommend

Enrique the waiter at the World Cafe gave excellent service! We will miss him. The food was good. Tacos were exceptional at Vista Tacos with Moises! He is a great taquero! Oscar the waiter at Vista Tacos was very attentive and friendly. Muchísima gracias!

Great overall. The rooftop restaurants offered great food and environment. Staffs were friendly. The resort is also close to the ferry to Isla Mujeres

My best friend and I went to this resort for a quick getaway. The staff are truly amazing! They were very accommodating and did their best to help us with any request. Ivan and Oscar are the best!!! Unfortunately, the hotel itself was not so great. The AC in our room on the 16th floor sis not working well and we were hot at night. The maintenance people came up several times but it never worked well. It was very windy and raining when we arrived. We kept hearing a really loud sound, like a yard blower. We finally figured out it was the wind blowing through cracks around the patio door. The upstairs adult only pool area was very small and hot. The pool staff were awesome and attentive! The family pool downstairs was crowded when the sun did shine. For a 5 star hotel, the food was mediocre at best. We talked to other guests and they had similar comments. The steak we had was super tough and mine was rare. The other restaurants were similar. We did enjoy the breakfast buffet and Jose made great omelets! The second night there, my best friend ordered chicken wings from room service and until that point, we had eaten all the same food. I didn't like the way the chicken wings looked or smelled so I didn't eat them. My best friend did and Unfortunately, got sick. She was not feeling well for most od the rest of the trip. We had a facial in the spa and it was wonderful! Quite relaxing! The ladies were very professional and did a fabulous job! The staff went out of their way to help us book activities and help us with transportation. Amstar is great for travel. We would not go back to this hotel. It wasn't a 5 star in our minds.

The bed had a divet in it,wind blew in through the patio door cracks, food was 2 star. I got food poisoning that took a bit of vacation from me. The room was nice, but hot. They have the ac temp locked below a certain temp so we slept hot. Constant weddings so there was little entertainment. It is not close to anything except the ferry to Isla Mujers. We went through a travel agent and was very disappointed.

Our stay at Dream Vista Cancun was overall a wonderful experience. The hotel itself is beautiful, and the team truly made our holiday memorable with their warmth and attentiveness. The cleaning staff were fantastic — always polite, efficient, and kept everything spotless. A big thank you to the restaurant team — Johnathan, Avenamar, Enrique, Jesus, Armano, Gabriel, Elias, Freddy, Cielo, both Vanessas, and Yiurida — who went above and beyond to accommodate us and make each mealtime special. The bar staff, both in the lobby and restaurants, were always pleasant and served every drink with a smile. And the coffee shop team really stood out — no matter how busy they were, they always greeted us with genuine warmth and energy. A real highlight of the stay! However, while the hotel and staff were exceptional, one thing that did affect our experience was the late-night noise from other guests. Unfortunately, some people were inconsiderate during the early hours, making it difficult to get a good night’s sleep. We do hope the hotel takes this on board to ensure a more restful stay for everyone in the future. That said, Dream Vista has a lot to offer, and with a little more emphasis on guest courtesy, it could be even more amazing. We’re grateful for the lovely team who made us feel so welcome — and we hope to return soon! 🌴☀️