Aloft Cancun arvostelua

とても素晴らしいホテルでした。 スタッフの人たちもみなさま優しかった！ 部屋も綺麗でした。 立地もとてもよくてnightclubにも歩いて行けるので朝から夜中まで楽しめました。

Good location

非常好，交通很方便，早餐也很豐富，很適合商務出行

除了床墊舒服，一無是處！我一般遇到問題都是直接和酒店溝通解決，但這次真的太多問題了，衹好給差評！ 1. 前台：check-in的時候要收按金，我沒問題，但是我要收據，他們不提供；要填寫和簽字的文件有三頁（包括各種免責聲明，要填的比其他酒店都多），前台以超快的語速介紹，我打斷了，説我一次性記不住，先讓我填一部分，於是他就扭頭做其他客人的文件去了，然後需要我等他做好他手裡的其他工作，再回來繼續介紹；也沒有介紹早餐時間和位置，我過後想起來才打電話去問。 2. 電梯：住5樓，電梯下行的按鍵壞了，衹能按上，然後和別人一起上樓，再下去，很麻煩。在樓下剛好碰到禮賓，他説他們報修了，但不知道什麼時候能修好。因為已經把行李打開不想換房間，所以沒有投訴，但是酒店這種情況還給客人安排5樓的房間？？第二天他們告訴攜程説修好了，但其實到第四天我退房都沒有修好。 3. 馬桶有屎！我和我媽都以為是對方的，所以晚上我才問了一句，結果才發現是房間清潔不到位。打電話給酒店，沒有一句道歉，衹是發過來一個不會英語的小姑娘，看得出她很緊張，我也沒説什麼。 4. 吹風機：需要打電話要才送來，我沒有給小費，因為我覺得吹風機本來就應該在房間。 5. 枕頭：我的床上，四個枕頭都特別高；然而臨床就有兩高兩低，再一次需要半夜打電話要枕頭。我在電話裏説我要見他們supervisor，説明早九點才上班，也就是説夜晚沒有負責人。 6. 電話半夜會尖叫，沒有辦法拔電源。 7. 早餐7點的西瓜有餿味。 攜程幫着溝通，酒店退了我訂單的10%，支持如實評價。

Stayed 4 nights. Elevator was wonky all the time. Thermostat did not work in my room, so it was very cold. Slept with my coat on. Had to change rooms.

위치가 깡패입니다ㅎㅎ 가격도 저렴하고 잠깐 묵기에 좋아요 올인클루시브 가기전에 이틀정도 묵었어요 ㅎㅎ 쇼핑몰가 가까워요

地理位置特別好，如果在坎昆想白天出門參加各種一日遊的朋友，這是一個非常經濟實惠的選擇。價格在美洲很良心（注意，我説的是在美洲，不要和國內比），酒店離Coco bango等知名夜店非常近，步行可到達，但晚上注意又不會吵。適合白天出門參加一日遊，晚上又想去夜店酒吧的朋友。

호텔의 모든 것이 좋았습니다. 위치, 청결도, 친절함 모두 좋았습니다.

度假酒店就不算了，國內叫商務酒店

立地がよく、スタッフも優しく丁寧で最高でした！！ コインランドリーはないので、洗濯をしたい方は気を付けてください。 フリードリンクサービスが11:00-23:00まであります。

For context: I've always been an Aloft hotel fan and would definitely stay in one of the properties on the city that I am visiting. It is for this reason that I booked Aloft Cancun. Moreover, I prefer to stay in this hotel instead of the all-inclusive resorts in the Hotel Zone in Cancun as I have more options to try the various eating places that the city has to offer instead of eating from the resort buffet. Sadly, Aloft Cancun does not meet my expectations. First, the reception staff are not very welcoming. They are more interested in enforcing house rules 'fore security reasons'. One of this very annoying house rule is that you have to wear a bright neon green wrist band for the whole duration of your stay (6D5N) and you cannot remove this until you check out. Another guest got a neon pink colour which he refused to wear. So I was forced to wear this for the first couple of days and I was asking them about the rationale for wearing this - 'So that they can check and monitor on those people who gets unlimited drink at the crappy bar at the lobby and for security purposes.' What kind of security purposes? Something applicable only when you are inside the hotel premises. As I am not satisfied with their explanation (from the reception guys) and their is somewhat condescending. I told them that it is useless wearing this wrist band because I am mostly outside (why would anyone stay inside their room all the time when you are in Cancun), and when I take the bus or visit the beach or the mall, I dont want other people to know that I am staying at Aloft (for my own security). Why would other people need to know (people on the bus, on the beach, on the shopping malls) that I am booked at Aloft? I feel like I am marked as a tourist when I am making an effort to blend in with the locals. Moreover, staying at Aloft Cancun does not give you privilege when you ride Uber, or the R1 / R2 bus, or shop at the malls. So I have to explain this to the reception guys and they have to reluctantly cut that bloody wrist band. From there, the whole vibes of staying at Aloft just went down the drain. I paid for 5 nights (No breakfast / NON-REFUNDABLE) but I checked out after 3 nights, and moved to a nicer and welcoming hotel in downtown Cancun. Verdict: Avoid this hotel. It has seen better days and needs a total upgrade. The rooftop bar that was featured in their promo pics has been cleaned out. You only see the shell of what looked like a bar previously. There's no people at the pool area any time of the day even though the music was ok. And that's probably - they removed the bar. I went through the bed linens to check for bed bugs. Glad there's none. (It was mentioned in one of the reviews on Google Maps). The reception staff can be better with guest communication. Very Important for me as a first time traveler to Cancun. I share the same sentiment as the other review I read on Google Map (after I made my booking). :(

坎昆非常好的飯店，萬豪酒店集團的品牌之一。 周圍是坎昆的中心地方，去哪裡都會方便便捷，可以走路前往。 房間面積大，這比較難得。

Only good thing about this Aloft is the location. They won't store your luggage if you arrive early because they will spent all their affords to get you to pay the $42 to check in early. They make you just sit there in their lobby for hours until check in time. The free bar drinks was super water down. More then likely won't stay here next time in Cancun

Excelente y cómodo hotel! Súper recomendado, ambiente familiar y muy acogedor, el personal super amable.