Campamento Canaima - All Inclusive

Un hotel exquisito en un lugar de ensueño, servicio impecable y personal siempre atento en todo momento, lo recomiendo sin lugar a dudas, Noel el gerente super servicial y siempre dispuesto a ayudar y hacer de la estancia una experiencia sin igual. Gracias por haceenos sentir como en casa.

Este es el alojamiento más grande del lugar, a menos de 3 minutos del aeropuerto. Sus instalaciones son extensas. Una gran área de lobby y restaurant con una vista increíble a la Laguna y sus saltos. Difícil encontrar mejor vista. Las habitaciones son realmente buenas y cómodas con todo lo necesario. Agua caliente pero con problemas para regular temperatura en la ducha: el agua o salía hirviendo o salía fría. Las instalaciones están en perfecto estado, bonitos jardines y todo cuidado. Tienes la “playa” a orillas de la laguna con un restaurant secundario al frente para almuerzos y bebidas. Aquí están los famosos 3 moriches de la laguna. La atención del personal es muy buena y amable y la comida también es excelente aunque quizás le falte variedad de opciones.

ENG VERSION TERRIBLE!!! If gambling is your thing and you're willing to lose a night and have $600 per person taken from you, this is the place for you. Campamento Canaima (CN) forces you to travel by plane with Conviasa. In fact, you purchase the airplane ticket and reserve the room all through CN. However, if Conviasa decides to cancel the flight for reasons X, Y, or Z, you lose your night because these people don't take responsibility for the mistakes of a provider they force you to use. Upon arriving exhausted the next day in Canaima (the flight ended up departing at 7 AM instead of the scheduled 3 PM the previous day), the camp management did NOT apologize. They didn't mention any efforts to partially or fully compensate for the lost night. There was ZERO proactivity in solving the situation. Additionally, they assign you to a local activities coordinator (no manager) who informs us that the expeditions we had reserved must be done exhausted. There was barely time for breakfast before going out to undertake the expeditions and have the trip they want you to have, not the one you paid for, because there was NO OTHER OPTION... THAT SAID, the local staff is very decent, friendly, and cool, but the management is TERRIBLE. When we asked the manager, he gave us more excuses than a spinning top. He claimed it was Conviasa's fault, that it was the first time it happened to them, that they had no plan B, didn't know what to do, questioned why we were complaining so much, and insisted we were the only group complaining, which was a lie because several people were also requesting refunds. The management's response was a resounding NO. They simply didn't want to budge. On the last day, along with others after pressuring, the general manager told us he could accompany us to the airport to talk to Conviasa. Upon doing so, Conviasa said it had to be done in Maiquetia (Ping Pong). So, pressuring at the airport, the general manager gave us a phone number and said we might be offered some kind of discount for another hotel of theirs or a partial refund... Well, it's been 1 month since we returned from Canaima, and the man stopped responding. HERE, the responsibility lies solely with the camp. The airline ticket is purchased through them, so Conviasa is nothing more than a provider. It's SUPER poorly managed by the general manager, the owners, and the whole scheme behind these camps. There's nowhere to complain, no entity, no organization, nothing... Just leaving a one-star review here and on TripAdvisor to warn other adventurers and recommend they go to another camp/lodge because in this one, they might take your money, and you can't do anything about it. SPA Version TERRIBLE!!! Si apostar es lo tuyo y estas dispuesto a perder una noche y que te quiten $600 por persona, este es tu lugar. Campamento Canaima (CN) te obliga a viajar en avión con Conviasa, de hecho compras pasaje de avión y reservas la habitación todo a través de CN, pero si Conviasa decide can