Zafiro Can Picafort

Friendly staff and fun entertainment for the kids. But rooms and food was poor quality. The whole place just needs a good renovation. Especially the rooms. And they need to fix things such as broken tiles and airco wasn’t cooling down our room

Very impressed with the amount of pools spread all over the complex. Hotel stuff unbelievably friendly and helpful. Food wasn’t the best but the rest of the holiday and hotel experience made up for it. The kids thoroughly enjoyed their time

Nice staff, a good swimming pool (little bit cold), a 10 minute walk to the sea. The food in the restaurant was great. We have 2 gluten-free persons in our family, there were a lot of options. We asked to make a GF pizza and pasta, they made it with love. We wished more gluten-free fresh food, like pancakes etc. They gave us a lot of GF cookies, bread and cakes. The rooms were O.K. Best of the stay: all the really nice cocktails! We have had them all :-)

Staff were grumpy, rooms were not clean even after the cleaners had been, buffet food was below standard although a good choice. How can you mess up scrambled egg (ask the lady on the egg station, she's an expert at it). The hotel is generally run down. The pool bar food was great, this then turned into the Al a carte restaurant in the evening which again made great food. Shame the rest of the hotel can't meet their high standards.

Not a great experience Family arrived at 11.30pm after a long day at work/ school . The room was not ready. The children 5 & 7 were very tired so I went back to reception to ask if the two beds could be made up asap. He laughed and said , “ you’ve not looked “ “ the bed pulls out and your bedding is there and in the wardrobe. To do this I had to move a very heavy table and then I couldn’t get the bed up off the floor so one child had a very uncomfortable night . The cleaner set it up properly the next morning . 1. short on staff 2. Limited food/ drinks . Several times I was told not possible , non left 3. Queue at the bar was too big for us to stand in ! 4. Staff were doing their best but it became quite difficult for them to keep up with the number of people wanting drinks and food at lunchtime in the pol restaurant. 5. Swim up bar closed at poolside 6. I was told no pastries at breakfast only for them to arrive as I was leaving ( Tuesday & Wednesday ) 7. Shower in our room was very slippy getting in / out due to the uneven surface of two steps 8. Bedding. Bottom sheet was uncomfortable due to bits / bobbing We have been to many Zafiro hotels and we like the brand but my advice is to give this one a miss. It’s supposed to be 4* plus but it isn’t They need to reflect the fact they are running the hotel down prior to winter closure in the price . I wasn’t the only unhappy customer in October . We left on the Wednesday instead of staying until the Saturday. Found a nice 4* in Palma

Had a great week away during the October half term. The stay was great from start to finish. Suite was spacious and clean, pool was perfect for our 9 year old, entire grounds were kept really clean, staff go above and beyond. Overall I would definitely recommend this hotel to anyone especially families it was a perfect stay