Cambridge City Rooms by Paymán Club

This is the most uncomfortable booking experience I have ever experienced, I hope the others can read this and think about it before booking this place. To check in, I need to pay a security deposit, NOT via the Trip application platform, but through their own link. I tried all my bank account from two different counties, even the PayPal, it doesn’t work. So, 8pm on the street, I had to call their customer service for 4 times, trying to figure out a way to check in, but the customer service cannot help with anything. There is no reception of this place, everything needs to be fixed online, it is 100% not possible to check in without paying through their own payment method. The conversation with the customer service is extremely unpleasant, very unprofessional and unpleasant attitude to call with. The answer is always NO, and in the end she can only shifting the responsibility to her manager. But is there a manager she can directly check about the situation? NO, she needs to email the manager about what is going on. I highly doubt if there is a manager to deal with situations like this. The last phone call, the customer service suggested me to do the bank transfer by a UK bank account from my friend. But I got to know from my friend that the same thing happened to his friend before, even after paying the security deposit by bank transfer, the customer service insisted that they didn’t receive the deposit. So I wouldn’t risk sending money of my friend based on this untrustworthy experience, I even suspected that if this is a scam from them. So in the end, I cannot enter the room, and I lost the money I paid already for two nights. 中国来的朋友，从我个人和朋友的经验来看，这家住宿的押金政策、支付方式、客服处理方式非常像是诈骗。不要上当！ 这家住所需要提供住宿押金，如押金支付不成功绝无可能check in。押金支付的方式并不从trip平台支付，而是从他们的私人渠道进行支付。中国的卡很难支付成功，他们会要求你用英国的卡给他们的账户进行转账。相似的情况在朋友处也曾发生，朋友给他们转账后客服坚称没有收到转账，无法check in入住。 这家住宿的客服态度极其不专业，不断踢皮球给经理，而联系经理则需要发送邮件，无法直接联系。

Worst customer satisfaction The next day of reservation I received an e-mail from the host company saying I needed to pay a £100 deposit within 24 hours, otherwise they reserve the right to cancel my booking. I’ve tried but the payment system on their website didn’t work and there was a message that authorization would be made 24 hours before the visit. I wrote to the host and they said there’ll be no cancellation because I’ve paid for the room. But the last day I had the same problem, they held me on the line to solve the system problem but couldn’t manage for 3 hours, they still insisted on the deposit otherwise they wouldn’t send the check-in info. I was late for a lot of things and if I didn’t have a friend in the UK who did a bank transfer I would be looking for a new place on the last day with high prices. If this is your system's fault you shouldn’t insist on a deposit. The location is fine, room no.8 was not bad for 1 person to stay. The blinds were ruined but I fixed them. I didn’t receive any check-out information but I did everything reversed and sent a message to the host, I didn’t receive any feedback. When they received the deposit, they said they’d refund in 2 days after my visit ended but they haven’t. Me and my friend wrote to them, and they managed the refund on the 5th day of checkout. I was lucky that I have an awesome friend there, otherwise, this journey would be a nightmare. They are still kind in their messages; however, no problem-solving and customer satisfaction.

A good condition handsome old house in a prime spot on Mill Road, Cambridge’s “second city Centre”