I stayed in other Ibis hotels before, this is the first time I waited almost half an hour for the staff to activate the room card key, this was check in after midnight ... not sure if their online system is under maintenance or other reasons, three of their night staffs tried to help but not able to activate the card at the end. They use the master key card to open the room for me, but left me with no card to use if I left the room (going out for breakfast)...i ended up directly check out in the morning