The Fellows House Cambridge, Curio Collection by Hilton arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback. We are so pleased to hear that you enjoyed your stay and found our facilities, cleanliness, and quiet environment to your liking.It is also great to know that our team made a positive impression — we always aim to provide warm and attentive service.We hope to have the pleasure of welcoming you back to The Fellows House again soon.Warm regards,Vanessa de NavaFront Office Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind review. We are thrilled to hear that you enjoyed your weekend with us and found our service and location to your liking. It means a lot to know you would consider returning for a longer stay — we would be absolutely delighted to welcome you back!We appreciate your feedback regarding the dinner menu and pool size. Your comments have been shared with the relevant teams, as we are always looking for ways to improve the guest experience.Thank you again for choosing The Fellows House. We look forward to welcoming you again soon!Warm regards,Vanessa de NavaFront Office Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback.We appreciate your comments and understand that our location may feel a bit further from the city center, especially during the colder months. While we are located slightly outside the heart of Cambridge, we hope that the peaceful surroundings and unique charm of our property provide a relaxing retreat.For convenience, we recommend using the nearby bus services or taxis, which make reaching the city center quick and straightforward. Additionally, our team is always happy to assist with transportation arrangements to ensure our guests have a comfortable and enjoyable experience.We are also pleased to hear your appreciation for the style of our hotel. Our decor aims to blend Cambridge’s rich heritage with a warm, welcoming atmosphere.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.Best Regards,Vanessa de NavaFront Office Manager

Majoituspaikan vastaus: Dear Zuodunxiaopaoshou,Thank you so much for your kind feedback!We are delighted to hear that you enjoyed your stay with us and found our property to offer excellent value for money, spacious accommodations, and good service. Providing a comfortable and welcoming experience for our guests is our top priority, and your positive words are truly appreciated.We hope to have the pleasure of welcoming you back to The Fellows House whenever your travels bring you to Cambridge again.Warm regards,Vanessa de NavaFront Office Manager

Majoituspaikan vastaus: Dear vivi0719,Thank you very much for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you encountered during your check-in process.We are truly sorry that your arrival experience left you feeling unfairly treated. At The Fellows House, we strive to ensure that every guest feels welcomed and valued, regardless of their arrival time, and we deeply regret that this was not reflected during your visit.Regarding our early check-in policy, we do offer this service for a fee when rooms are available prior to the standard check-in time. However, we understand your concerns about other guests seemingly being accommodated before you. Please allow us to clarify that this may be due to a few factors:Hilton Honors Loyalty Status: Guests with Diamond and Gold status are offered early check-in benefits as part of their membership privileges.Pre-Booked Stays: Some guests may have secured their room a day in advance and arrived the following day, ensuring their room was ready upon arrival.Room Availability: In some cases, certain room types may be available for early check-in while others are not. It is possible that the room type or apartment you reserved was not yet prepared or vacant at the time of your arrival.Please know that your feedback is incredibly valuable to us, and we are actively reviewing our check-in procedures and communication standards to prevent situations like this from occurring in the future.Once again, we sincerely apologize for the inconvenience this experience has caused and hope to have the opportunity to restore your confidence in our hospitality during a future visit. Should you wish to give us another chance, please feel free to reach out to me directly, and I will be delighted to assist you personally.Warm regards,Vanessa de NavaFront Office Manager

Majoituspaikan vastaus: Dear Guest, Thank you for your kind words! We're thrilled that you had a great experience at our hotel. We look forward to welcoming you again soon! Best regards, Dan Geda - Guest Experience Manager

Majoituspaikan vastaus: Dear Zaoshuizaowandeshehuiren,Thank you for your kind words! We're thrilled that you had a great experience at our hotel. We look forward to welcoming you again soon!Best regards,Dan Geda - Guest Experience Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your review! We're delighted to hear that you found our pricing to be cost-effective. We appreciate your support and look forward to welcoming you again in the future!Best regards,Dan Geda - Guest Experience Manager

Majoituspaikan vastaus: Dear banbianwawu,Thank you for your review! We're glad you enjoyed our convenient location near Cambridge University and appreciated our modern facilities. We hope to welcome you again soon for another great stay!Best regards,Dan Geda - Guest Experience Manager

Majoituspaikan vastaus: Dear DelisuoDNJ,Thank you for your wonderful review! We’re thrilled to hear that you had such a positive check-in experience and that you consider us one of the best hotels in Cambridge. It’s great to know you appreciated our 24-hour room service, well-equipped kitchen, and the convenience of the nearby coffee shop.We also appreciate your feedback regarding toiletries and slippers. While we do provide them upon request, we’ll take your comments into consideration to enhance our guests’ experience. We look forward to welcoming you back for another great stay!Best regards,Dan Geda - Guest Experience Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your feedback! We're glad to hear that you were satisfied with your stay and enjoyed our convenient location near the attractions. We look forward to welcoming you again in the future!Best regards,Dan Geda - Guest Experience Manager