Four Points by Sheraton Cambridge Kitchener, Ontario

The hotel was terrible overall, rooms are too old and outdated and smelly and AC did not work, very poor front desk service that hung up on me without addressing the AC issue!

We were woken up by drills and pounding at 9:30am after a long day of driving the day before. Went to leave long before our check out time and the elevator from the fifth floor was not working upon us leaving causing us to drag all our luggage down five flights of stairs along with our young child.

Accessible stay. Just off the Highway. Simple, arrived late, left early. Distracted when I saw roaches in washroom. Could be cleaner on wall by toilet paper. Got turned off by that. Overall, appearance good. Liked that there is a long counter along wall to put my stuff on so I did not have to put them on the floor.

OMG, this is a Marriott? The comforter on the bed was worn out, small buttons of filler in the baffles. We were so disgusted I took it to reception to show it off, the employee tried to explain it away. No shampoo to dispense in the shower. The HVAC sounded like a truck. No power to the USB. The television signal was intermittent on most channels. I was not thanked for being a Bonvoy member. Even the parking lot needs a makeover. We were booked for four nights, checked out after one, wouldn’t have stayed even one night but felt it was too late to look around for alternatives.

Front desk lady was rude and not friendly

For the cost of the hotel the TV didn’t work. The bed was extremely uncomfortable. I wouldn’t recommend this hotel for the price point