Camber Sands Holiday Park

We have been holidaying at this park for around 20 years and only ever experienced minor issues. We saved really hard for this years stay so we could upgrade to a "luxury" lodge - there was absolutely nothing luxury about this holiday and we have returned stressed, upset and nowhere near relaxed and refreshed. This holiday was so different and combined with Parkdean's appalling attitude we will NEVER EVER book with this company again. Below is the long list of issues - and despite a long, drawn out complaints process with Parkdean - all we were offered was a 20% voucher for our next stay (as I said, completely useless as will never use this company again) or a 10% refund on the money we paid for the holiday - zero compensation for the rotten food; extra expense of dining out; and 1.5 days of holiday lost. They wouldn't even offer us a replacement holiday for next year with a guarantee of luxury accommodation with no major issues!! Here are the issues: Issue 1 – Start of the holiday On arrival at the park, our accommodation was not ready for us at 4pm when we had advised we would be arriving. In fact it was 45 mins before the team of 4 Parkdean staff had finished and allowed us access. When one of them approached our car he apologised for the wait and said that they were trying to fix the cupboard door just inside the entrance, but unfortunately they could not fix it. On entering the Lodge, we found that the cupboard door wasn’t even in the property (and they did not leave with it) – therefore there was no possible way that this team were trying to fix a non-existent door! A different maintenance worker arrived within the next 10 mins to measure up for a new cupboard door, and said he’d be back asap, but he never returned over the next 6 days we were staying on park. We didn’t think that this would be any kind of negative factor to our holiday, but soon realised that when the boiler fired up, without the door on the cupboard, it was very loud to the point of drowning out the TV. Issue 2 – The Accommodation The luxury lodge was very spacious but we soon realised that it was not in a good state of repair or cleanliness. Here are some of the issues which we encountered: • The bottoms of the showers were ingrained with black dirt. • Window ledges and windows had dead bugs on them. • The 2 sofas were very badly stained. • The dining room chairs were very badly worn, meaning that they scratched legs when sat on, and also the black vinyl peeled off and found its way all over the carpets. • The coffee table in the lounge had the plastic edging hanging off which scratched legs as we walked past. • The bedside tables in the 3 bedrooms were all put into the main double bedroom, so we put them back to where they should be (why did the cleaners not do this?) • The radiators in 2 of the bedrooms didn’t work. • There were only 2 bedside lamps in the three bedrooms, one of which did not work. • The washer dryer was broken. On reporting thi

Terrible Experience at Camber Sands Parkdean Our stay at Camber Sands Resort was an absolute disaster. The management was unhelpful and dismissive, refusing to address issues during our stay. The beds were broken, the caravans were filthy, and we were appalled to find mouldy food left from previous guests! Which took them 4 days to come and remove! Even after the holiday ended, there was no care or compensation offered for the dreadful experience. It’s clear they have no interest in customer satisfaction. For the high cost, this was beyond unacceptable. Avoid this place entirely—it’s a complete waste of money.

The lodge was out of this world a home from home the woff park is so much fun for my new puppy a nice camp to rest and chill out on the walk from lodge to shop was short and nice the sitting area out side the bar was good the lady who collected the glasses and tidied up was so dog friendly brought my dog a bowl of water and gave him a few dog treats a very nice lady now the negative points sunday lunch not good veg cold roast potatoes where bland the best things where the meat ,Yorkshire pudding and roast parsnips all where hot and very tasty a few more bar staff on busy times would have been good and a good time was had by all roll on march 25 as coming back