The Westin Resort & Spa Cam Ranh arvostelua

Majoituspaikan vastaus: Xin chào, Thank you for sharing your feedback. We’re glad to hear that you appreciated our new facilities. We also take note of your comments regarding the dining experience and will continue to improve to better serve our guests. We hope to have the opportunity to welcome you back for an even better stay in the future!Best regards,Resort Management Board

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback. We're delight to hear you appreciated our new facilities, convenient location, and private beach. We sincerely apologize for the food quality and insect issues. We are committed to continuously improving our quality assurance processes to ensure a better experience for all our guests. We sincerely hope you will consider returning to our resort in the future. We look forward to the opportunity to provide you with an even more exceptional stay.Best regards, Resort Management Board.

Majoituspaikan vastaus: Dear Valued Guest, Thank you for your positive review! We are delighted to hear you enjoyed our hotel, elegant and quite environment and the good service provided by our staff. We are also pleased that you found out our resort to be family-friendly. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Resort Management Board.

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your positive feedback! We're delighted you enjoyed the environment, service, and dining, especially the breakfast and seafood restaurant. Your comments about the resort's design and orderly service are greatly appreciated. The feedback regarding language services is valuable, and we are continually exploring ways to enhance our offerings. A pleasant overall experience is what we strive for, and we hope to welcome you back soon!Best regards,Resort Management Board

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback about your recent stay. We appreciate your observations on our property and surrounding area. We are always striving to enhance the guest experience, and your comments are valuable in helping us identify areas for improvement. We are taking your feedback into consideration as we continue to develop our services and offerings. Our team value your feedback and hope you'll give us another chance to demonstrate our progress.Best regards,Resort Management Board

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your positive feedback! We're delighted you enjoyed your overall experience, particularly our service and breakfast offerings, including the beef noodles and baguettes. We appreciate you mentioning the beach chairs and the waves. We understand that limited beach chair availability can be inconvenient, and we are exploring options to increase the number of chairs available for our guests. We also acknowledge that the waves can be strong at times, and we encourage guests to observe posted warnings and exercise caution when swimming. We value your feedback and look forward to welcoming you back to The Westin Resort & Spa Cam Ranh in the future!Best regards,Resort Management Board

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your candid feedback. We understand your concerns about our location to Nha Trang and are exploring ways to improve transportation. We're also working to enhance dining options and value. We acknowledge your disappointment with the unheated pool and are reviewing our policy. We'd appreciate more details about your experience with our other facilities so we can identify areas for improvement. We value your feedback and hope you'll give us another chance to demonstrate our commitment to an exceptional guest experience.Best regards,Resort Management Board

Majoituspaikan vastaus: Chào Anh/Chị,Cảm ơn Anh/Chị đã dành thời gian chia sẻ trải nghiệm tại khu nghỉ dưỡng! Thật tuyệt khi biết rằng Anh/Chị hài lòng với món ăn, bãi biển, hồ bơi và dịch vụ của chúng tôi. Rất mong sớm được đón tiếp Anh/Chị quay lại trong thời gian tới!Trân trọng,Ban Quản Lý Khu Nghỉ Dưỡng

Majoituspaikan vastaus: Xin chào Mr./Ms. Zhuansunguangkuo,Thank you for your positive feedback! We're delighted you enjoyed our new facilities and found our service to your liking. We appreciate you taking the time to share your experience, and we look forward to welcoming you back to The Westin Resort & Spa Cam Ranh in the future!Best regards,Resort Management Board

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback regarding the recent stay at The Westin Resort & Spa Cam Ranh. We're glad you enjoyed your overall holiday experience and appreciated our enthusiastic team members. However, we apologize for the cleanliness and maintenance issues you encountered, including the stains, rusty fixtures, dirty pool deck, and hazy glass. These are unacceptable, and we're addressing them immediately with our teams. We're reviewing procedures to prevent these oversights. We value your feedback and are committed to improvement. We hope you'll give us another chance to demonstrate our commitment to excellence.Best regards,Resort Management Board

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback. We appreciate your positive comments about our hardware, environment, and privacy. However, we are very sorry to hear about the cleanliness issues you experienced. The wet slippers, blocked drain, dirty rags, and uncleaned bathroom are unacceptable, and we are addressing them immediately with our housekeeping team. We are retraining team members and reviewing protocols to prevent this from happening again. While we're glad your second-day feedback was addressed, we failed to maintain that standard. We value your patronage and hope you'll give us another chance to show you the Marriott experience you expect.Sincerely,Resort Management Board

Majoituspaikan vastaus: Xin chào Ms. Aqianglai,Thank you for your kind words sharing about your experience at The Westin Resort & Spa Cam Ranh. It is our pleasure to have been a part of your memorable beachside retreat. We look forward to more opportunities in the future to welcome you again.Best regards,Resort Management Board

Majoituspaikan vastaus: Xin chào Mr./Ms. kendallzhang,We are delighted to know that you had a memorable stay at The Westin Resort & Spa Cam Ranh. It is wonderful that you enjoyed all facilities and our lush landscape. We eagerly await your return soon for more activities and enhancements.Best regards,Resort Management Board

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your enthusiastic recommendation of The Westin Resort & Spa Cam Ranh! We're thrilled you enjoyed your stay and appreciate you highlighting so many positive aspects, from the beautiful views and modern rooms to the fantastic pool, delicious dining options and pristine beach. It's wonderful to hear you took advantage of the various activities available, like beach volleyball and cycling. We're also glad you found the beach and water quality to your liking and appreciate you mentioning the jellyfish warnings – guest safety is a top priority.We noticed you mentioned the low rating score was intended for a different property and wanted to gently inquire if you might consider updating your star rating for The Westin. We're so glad you enjoyed your time with us and would be grateful if your rating could reflect your positive experience at The Westin.We hope to welcome you back soon!Best regards,Resort Management Board