MarSenses Rosa del Mar Hotel & Spa

First things first, i’m no Karen, i usually give great reviews on this hotel but i was so disappointed at how much this hotel has changed. I don’t complain very often but I’m afraid i can’t keep this experience to myself. Some will say they had the time of their life but i find that’s usually people with small children. After coming to the Rosa del mar over the past 5 years i thought this was the best hotel in Palma Nova. Unfortunately not now, certainly not worth the 4 stars anymore. The service has went right down hill, on arrival we couldn’t get into our rooms until 3pm something that we didn’t experience in the past, we always got in early. However we went to the snack bar whilst we waited. I ordered a Margarita pizza which wasn’t a pizza it was a rock solid flat bread. My jaw actually hurt eating it. The reusable cups have shrunk they use to be bigger. So this was just for starters. We got into our rooms at 3pm which was a Junior suite with pool view, sounds amazing, right! Wrong! It was very noisy from the music at the poolside all day when you came outside our room door onto the corridor we were right above the reception area, extremely noisy in the evening. They now charge €2.50 per day for the hire of the safe plus a €10 refundable deposit. So first day i decided to have a bath, very narrow and once finished i couldn’t get the plug out had to prize up with a knife to let the water out. Rooms are newly refurbished which are lovely, but they don’t provide milk for a cup of tea to get you started. They have a big glass panel on the wall between room and bathroom next to bed so if you have to get up to loo during the night the light in bathroom shines straight through to sleeping area. Not ideal for the other person who’s sleeping. They have lamps dangling from ceiling on each side of bed which you keep bumping your head on as they’re so low if you bend down to plug something in. Restaurant food… got very boring after day 3 same old same old even that has been scaled way back use to be a lot more choice, they’ve changed the seating too use to be more seats i feel they’ve taken a whole section out that use to be at side of wall. You have to pay for all drinks at evening meals including water. Nothing is free at dinner time. Plate/bowls were disgusting, lots of dirty ones i did say to staff members but they weren’t interested. Chipped glasses, kids going up to buffet using hands to pick up fruit etc. I even saw a member of staff clean up something from the floor then immediately re position the tongs and spoons at the buffet with the same hand without washing them first. Absolutely disgusting, first rule in food hygiene always wash your hands to avoid cross contamination. Breakfast, same every day, scaled back eggs were always green inside but you did get free fruit juice and tea and coffee. Spa.. what a let down, this was the reason we loved coming here but not anymore, the spa pool was freezing although they insisted it was 28ċ the jacuzz

Bueno, primero que todo, la ubicasion está buenísima, estás ahí cerquita de todo, re cómodo pa’ moverse. Apenas llegamos el personal nos recibió re afable y muy amigable, se nota que les gusta su trabajo o al menos lo actúan bien, jeje. La abitasion era una cosa divina, re linda y re cogedora, como pa’ quedarse a vivir ahí. Y olía rico, no como otros hoteles que huelen a humedad y viejo, este no, este olía a “te queremos, huésped”. Ahora el spa, ufff, el spa fue una cosa bárbara, te juro. Yo que he estado en varios (porque me encanta eso de que me toquen la espalda, jaja), este fue de los mejores que visité oh. Y las instalaciones divinas, con velitas, música suavecita y todo ese ambiente que te hace sentir rica aunque tengas cinco pesos en la cuenta. En conclusión, recomiendo toda la experiencia. Te hacen sentir, como una reina. Lo recomiendo, lo recontra recomiendo oh.

Nous avons passé une semaine incroyable ! Le personnel est particulièrement attentionné et gentil, les petits déjeuners et dîners sont variés et savoureux, les espaces aquatiques sont très bien et l’équipe d’animateurs est géniale ! C’est un hôtel particulièrement adapté pour les familles, on se sent très bien accueilli. L’ensemble du personnel est très bienveillant. Les seuls petits bémols : gaspillage alimentaire de la part de certains touristes avec les buffets à volonté et les équipements des chambres un peu vieillissants (par exemple une porte de douche qui ne ferme pas très bien et une porte pour accéder à la terrasses difficile à ouvrir et fermer).