Sol Katmandu Park & Resort

We stayed in a family room (two balconies) as a family of four in in the first week of May 2025. We enjoyed pleasant weather (but chilly evenings) and the splash park was open, but the externally run trampolines were not active. The hotel offers plenty of activities for families, although sadly my kids (9 and 7 years old) were not always engaging (refusing to join the 'too childish' kids club and on-stage disco, being bored in the main pool, and not liking the soft play). Most of the visitors were families, but unfortunately some English and Irish families were rather 'rough around the edges', sweary, and at some point, having a fist fight in the middle of the night in the hallway. None of that is the hotel's fault. Anyway. Here is what's great about the hotel: - Plenty of staff, swimming pool is cleaned every morning, rooms cleaned daily. - May was a nice time to visit as it was relatively quiet, we never had to queue for anything. - The splash park is lovely (even if my kids were bored with it quite quickly) just like the golf, 4D theatre, and upside down house. - The food is actually excellent! Plenty of variety, fresh fruits and vegetables, grilled meats and fish. There is a different theme every night (so one or two 'stations' will be dedicated to Chinese/Italian/Mexican etc food) - Generous alcohol servings for those that like it, and drinks including some cocktails and G&Ts. Sangria, wine and beer on tap. - Free wifi everywhere in the building (not super fast, but certainly workable) - Terrapins! - The hotel is super close to a nice beach, and beach towels are provided. And this has room for improvement: - The snacks in the pool bar looked dodgy (cheese and meats being left out in the heat) and didn't change much (hot dogs/burgers/bacon). - We didn't understand the 'lore' (story) of the place - my kids found the big-eyed stuffed animal creature creepy. I believe it was explained on the television but we never quite started it at the right time. It would have been nice to have a booklet at the start to explain to them what was going on. - I am not sure what age range would be best for this hotel. As said, my kids were bored quickly, yet they were too young to be 'left to roam'. They perceived the rooms as too childish. - The ice cream in the dining hall is ...strange. Not quite ice cream, some sort of substitute. - The coffee machine was switched off in the dining hall during lunch and dinner. I like having a coffee with dessert, so this was a disappointment (technically I could have walked out and gone to the pool/bar area to get a coffee and walk back, but that's inconvenient). - The inside bar area (with the 'stage') is really poorly designed; lots of room for improvement to create a cosy, beach hut like environment. There are some pool tables isolated to the far end of the space. I feel that with some simple improvements (plants, wall dividers, better lighting) this could be a more inviting space. - The 'laser quest' hut or wha

Ich habe eine Nacht in einem nicht teueren Hotel gebraucht, da mein Flieger erst nach 19 h ankam und meine nächste Station nicht weit von diesem Hotel ist. Also, da alles andere bereits gebucht war, habe ich eine pre-paid Reservierung getätigt auf der Melia Website getätigt und das Geld wurde von meinem Konto laut meinem Kontoauszug abgebucht. Als ich kurz vor 21 h im Hotel war, sagte mir die Rezeptionistin mit Namen Niki, dass mit der Abbuchung nicht geklappt hat und das Geld an meiner Bank zurück ging und ich müsse jetzt sofort bezahlen, ohne Bezahlung kein Check in und Zimmer! Irgend ein Nachweis, dass das Geld retourniert wurde wollte sie mir nicht geben. Ich habe nach einem Duty Manager gefragt, sie hat nicht ein Mal verstanden, was das Wort bedeutet. Es sei morgen das Management vom Hotel da, ich solle dann morgen mit den Herrschaften erklären, was los sei, aber die Front Office Managerin hat sie angewiesen , mich ohne abzukassieren nicht zu einchecken. Toll! Soviel Vertrauen zu einem Gast, der als Platinum Gast von Meliá im System vermerkt ist. Vor allem ohne Nachweise, dass das Geld tatsächlich zurück erstattet wurde! Dann habe ich bezahlt. Komme hoch ins „ upgegraded“ Zimmer und kriege die Krise. Das Zimmer ist voll von Betten. Die Reservierung wurde für eine Person gemacht, im kleinem Zimmer standen aber 3 Betten. Ich komme zurück an die Rezeption und sage, dass vermutlich , mir ein falsches Zimmer gegeben wurde. Nein , es ist korrektes Zimmer, aber wenn es zu viele Betten, dann holen wir es raus. Toll, zuerst habe ich bezahlt und dann nach 21 h in der bezahlter Zeit ist das Zimmer nicht fertig. Als Platinum Member (50 Nächte/Jahr bei Meliá Group) von Meliá Rewards Programm bekommt man in allen Hotels der Hotel group eine Willkommens Notiz sowie etwas dazu gestellt ( je nach Hotel), hier fehlte beides, dazu 3 Betten für eine Person, da war ich mir cüsicher, dass mir ein falsches Zimmer gegeben wurde. Ich habe das Personal mehrfach aufgefordert die vorgesetzten Personen zu kontaktieren ( es ist ja bekannt, dass die Mitarbeiter haben interne Chats, wo sie nach Rat in der oder anderen. Situation fragen können). Die Mitarbeiter haben sich geweigert, mit den Vorgesetzten Kontakt aufzunehmen. Einen vernünftigen Upgrade wollten sie mir auch nicht geben, trotz, dass sie selber zugestanden haben, dass einige Suiten im Hause frei wären, aber ohne Zustimmung der vorgesetzten können sie nicht entscheiden.

Had an excellent week here, all-inclusive, with two kids (6 and 4 years old). Access to the house and park is brilliant, and despite the hotel being nearly at full occupancy, nothing involved too much of a wait. Positives: Park access is worth the premium to stay here. I didn’t upgrade to the Gold Passes, as I don’t think they offer enough value (the golf gives you a 50% discount for staying here anyway, and it’s a one-time thing with young kids). Good location for access to Palma Nova beaches, as Magaluf Beach had a lot of construction going on at the time. Although some reviews mention the rooms being small, we had no issues with the family room — a wide double (two singles together) and a pull-out sofa double. We didn’t spend a lot of time in the room, but I can understand why others might find it cramped. Kids club was great — well-organized with tons of activities throughout the week. Negatives: The pool was freezing this time of year, as was the waterpark, so we got minimal use out of these. To be fair, I’m not sure how much warmer it gets even in high season. Food: Some of the food on offer was very poor. Not enough chefs at the cooking stations to keep up, and it could feel like a free-for-all at times. Meat options were very basic. Coffee was only available at dinner (machines switched off at other times). The token system for drinks could be annoying, and the biodegradable cups had a strange taste to them. Soft play split the kids into two age groups (0–5 / 6 and above), which could be frustrating for families with kids in both groups. There also wasn’t much to do in the 0–5 section. Also if your light sleeper, on a weekend there can be some noise up to 5am in the morning here due to the proximity to Morgans bar up the road if your facing that way.

First family holiday, We went as a family of 6 2 teens, 2 adults, 2 small children under the age of 7 I also had a small children 6yr old with autism. Enjoyed our stay at the hotel, spent a lot of money buying snack - Aldi just across the road. Kids club is amazing massive shout out to danni and Clara! They was amazing! April is a very cold time of year- pool freezing, tiles really slippy so wear water shoes, ended up in a hospital due to a fall on the tiles with my little boy! Small bar area, not a lot of to do there. Not a lot of seats or space to watch the stage. No rules followed with people putting towels on sun bed and being removed. Lots of sun beds taken and no one actually there for the whole day - they don’t remove the towels Pros to the hotel : * clean and tidy * beautiful looking hotel * kids teams - can’t praise enough! They made This hotel amazing! * pool area clean * kids club! Amazing! * upside down house! Brilliant * can hire a pram ( recommend ) * close to shops and beach Cons of hotel : * food - was awful, repeative not enough variety, chefs miserable, can’t cope with the amount of people they have. * snacks awful… there isn’t any. * tokens system is the worst system * standard rooms small - nothing special * kids disco area is to small.. can’t accommodate the amount of people, not big enough and not enough space. * disappointed that can’t adapt well for children with additional needs. * nothing for birthday children * drinks basic * nightmare to contact hotel before arrival and will not help with children sleep situation, no free upgrade options Although the flaws, my children had a great time so we would return just not as all inclusive and a diffrent time of year

A clean, hotel but needs some upgrade in the standard rooms. Would not grade the hotel as 4* more of a 3* as we have been to plenty of 4* hotels in Spain for comparison. We were AI for our stay and the food was good...not always hot though. For a family orientated hotel it lacks enough outside space and has no play area or splash pool within the complex. You can go into Katmandu Park but during the height of season I imagine it would be packed and unbearable. All in all, we enjoyed our stay but will not return especially during the summer season as the resort would not cope with the numbers outside around the pool or within the one restaurant.

Had the best time at this hotel! Lots of food and drink options, and the hotel is spotless, we always saw someone cleaning! The rooms were a little small and we were surprised to not find a desk or vanity in the room. We booked bed & breakfast and requested to change to all inclusive which was no trouble at all for the reception staff who were all friendly and accommodating. Evening entertainment was always fab for the kids and you were never bored with the park rides although there is always a 10/15 minute queue for these. The beach is less than a 5 minute walk away and is absolutely stunning!! shops right outside the main entrance for snacks & toys for the kids. Pool was always clean and tidy and had no trouble finding loungers daily. Lifeguards were all super friendly too, great with the kids and always tidying up the umbrellas and floats. Will definitely be back.