La Promenade

We have been coming here for a few years now and feel this last visit will sadly be our last. The verandas are filthy and not attended too. The floors had a greasy slippery film on it . Last visit we had fish guts and line on the waterfront apartment. Had to wash the blankets before use as smelt and were dirty. The views are magic .

We were able to sit right next to Pumicestone Passage. It was amazing watching the water line so close, two stingrays swam right up to the shores edge. The service was prompt, the food was very enjoyable, and I liked the local beer. So much excitement. My 90 year old mum really enjoyed her birthday.

I am in the middle of my stay. We stayed for two nights. I called at 7pm regarding the bathroom light which wasn’t operating and both tvs which were not working using the remotes. I was advised it was not an emergency and that I wouldn’t be charged for the phonecall. Absolutely appalling service for one polite phonecall asking for at least the bathroom light to be fixed. I am here on my own with three young children who are likely to need the bathroom in the night. It is disappointing this is the level of service provided this day and age. We have very rarely requested a thing and when needed get this response. The apartment is quite tired with many items requiring maintenance or repair. Otherwise the views are beautiful. However based on the above we can not recommend a stay here.