La Promenade

We were able to sit right next to Pumicestone Passage. It was amazing watching the water line so close, two stingrays swam right up to the shores edge. The service was prompt, the food was very enjoyable, and I liked the local beer. So much excitement. My 90 year old mum really enjoyed her birthday.

I booked 5pm the day before my trip. On the very next morning, I had to drop everything and fly from Brisbane to Adelaide for family health reasons. I showed all documentation to Management to prove the flight booking + family member hospital admission times. They refused to refund my booking due to "policy". When I suggested discretion and empathy could go a long way, they say they care about people, but no, you cannot be refunded the booking. I followed up later, showing my accuring costs as I was still in Adelaide, let them know I was living out of a suitcase and really needed the help with a refund, and then silence.

I am in the middle of my stay. We stayed for two nights. I called at 7pm regarding the bathroom light which wasn’t operating and both tvs which were not working using the remotes. I was advised it was not an emergency and that I wouldn’t be charged for the phonecall. Absolutely appalling service for one polite phonecall asking for at least the bathroom light to be fixed. I am here on my own with three young children who are likely to need the bathroom in the night. It is disappointing this is the level of service provided this day and age. We have very rarely requested a thing and when needed get this response. The apartment is quite tired with many items requiring maintenance or repair. Otherwise the views are beautiful. However based on the above we can not recommend a stay here.

The view from the balcony is the bonus for this friendly welcoming apartment. But can't review with out mentioning Cheryl and Sean who make you so welcome and can't do enough for you. Also Rosina and the other lady whose name I forget for keeping our apartment clean. Don't think they are used to somebody staying 6 weeks and so things like the wardrobe space is a little cramped. BUT don't let that put you off ask it is just a quibble about an amazing place.

We both love Caloundra and had previously stayed at the Watermark which is a little more expensive but worth it in every way. Very disappointed that the cooking area in our kitchenette consisted of a portable electric hot plate that was plugged in. Size of kitchen made cooking very difficult. Unfortunately it was windy the week that we stayed. The noise in the apartment at night made it impossible to sleep. All the doors and windows rattled and whistled all night. When addressed with a staff member he advised us to move the door slightly until it stops as it wasn’t very secure in the frame. The location of the apartment was awesome for us. However the apartment itself was not fit for our purpose which was a longer stay.

A fabulous place to stay. We were in a 2 bedroom unit which overlooked the water. It was roomy, very clean and had everything we needed. It’s in a great location and check in was easy. Highly recommended for a long or short stay. Each unit has an allocated car park.