Courtyard Calgary South

房間舊，其他還好

游泳池還不錯，客房大小適合

Quick one night say for a late appointment at the adjacent South Health Campus. The room was beautiful and very comfortable except for cheapy, flimsy linens on the bed. I know Courtyard is not one of Marriott's top brands, but the sheets put it firmly into a low level. Otherwise the room was fine. We had dinner at the restaurant Rendesvouz which was very good. Plenty of free parking - covered and open.

I feel like I need to share what happened during my stay because of how poorly it was handled. It’s long, but I’ll try to make it concise. After a very smooth check in process, I went up to my room which turned out to be directly in front of the elevators. The hotel seemed empty so I don’t know why they gave me the worst location on the floor but I was only there for a night with a friend (who wasn’t there yet) so I thought whatever. About half an hour later, I was in my room, and heard a knock on the door. As I was reaching for the door handle to answer it, I heard the sound of keys - a staff member ALREADY HAD HIS KEYS IN THE LOCK and had manually unlocked the door before I could actually answer it! He looked shocked that there was someone in the room and confused asking me if I requested to change rooms? No, I definitely did not - completely shocked I quickly shut the door while throwing the do not disturb sign on that I regretted not putting on in the first place. I called the front desk immediately and they said they would investigate what happened. After awhile a manager called me back and asked what happened again. After I told them, the manager was very quick to say that it was a “human error” (over and over) but never actually apologized or acknowledged in any way that what happened was a MAJOR safety and privacy issue. What if I had been bumming around in the nude? In the shower? She then tried to minimize it even further by saying it was okay because it was a staff member! What?? It’s just wild to me that this was not taken more seriously. I should be able to feel safe in my room without the risk of being intruded on at any given moment. Big YIKES. I received 50% of our money back for the night but I didn’t think this was even close to making up for what happened, especially since the hotel refused to take any responsibility for violating my privacy. I understand that accidents happen, but if you get into a car accident and it’s your fault you still have to pay for the damage you caused, it doesn’t mean that it didn’t happen.

This is the most beautiful Calgary hotel and room I have ever stayed in. I am a Marriott member and I love the way I am treated. The Marriott staff continue to impress me every time I check in. I stayed in Room 719 this trip. (It’s an upgrade to the standard king room). The king bed was absolutely dreamy, fluffy pillows, senate living room and kitchen area. The heated bathroom floor is perfect after to get out of the incredible bath tub. Thank you so much Marriott….you did it again❤️

I have mixed feeling about this hotel. Pros: - it’s clean - staff is friendly - kids enjoyed the pool - rooms are big - bathrooms are big - mini fridge in room - lots of parking - central location -room on 4th floor you can only hear the music faintly at night. Cons: - beds are uncomfortable (hard and stiff) - pool area needs ventilation - restaurant changed to a night club in the evening, so there isn’t really a spot to sit down in the lobby after 8pm. Music is loud and goes until 2am. Management reached out and kindly offered bonus Bonvoy points to makeup for uncomfortable beds.

Excellent service by the front desk employee (Cesar). He was very friendly, polite, and knowledgeable about his work. The hotel is beautiful, new, and elegant. I stayed here 4 months ago too. I loved the hotel.

No hot water. Room was freezing. The boiler was apparently broken. Would have been nice to know upon check-in so we could plan accordingly. No apology. No accountability... just excuses, "well, it doesn't happen very often lol." I was asked at checkout if there was anything "other than" the cold water they should know about. Well... hot water seems like a pretty big deal. One of maybe only three or four major components of staying at lodging. Super(!) disappointed in Marriott.

We booked this hotel because of the pool. The day we were to arrive we received an email the pool was closed. We were offered expired YMCA! Nothing was done about the pool & no discount was provided.