Holiday Inn Express & Suites Calgary NW - University Area

My kids love the swimming pool. Good price, location was good for what I wanted.

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

標準假日飯店風格 中規中矩 到卡加利可以考慮 離市中心不遠 須要注意卡加利捷運星期六日沒有營運 可搭uber前往市中心

I wanna visit the banff national park. So I stayed here for two nights. This hotel is wonderful.

酒店位置便利，是次我們共3人入住，可另外加床，房間尚有足夠空間。價錢方面合理，性價比高，是家庭旅客的好選擇。

房間很好，打掃各方面都很好。唯一就是健身房太差了，器械很少而且基本上是壞的。連啞鈴都沒有