Barceló Fuerteventura Castillo

Just spent a week at Castillo. We had a really nice time. As people say the staff are great friendly and helpful. Buffet very extensive plenty of choice. The Mexican restaurant is good however we found the Brazilian restaurant lacking in atmosphere and food rather bland. Overall very good holiday. There is a need for maintenance throughout the site.

We had a lovely holiday, food unfortunately got a bit repetitive, but in fairness to the catering team there was always something for everyone. Pools and entertainment 100% even more, just fantastic. Only complaint was the pull out bed (room 3125) our daughter slept in there, she is of normal height etc.... The bruises left on her legs from getting in and out the bed were awful, it was just to make you aware for future guests. Please find enclosd photographs

Definitely not 4 star. On arrival everything seemed ok, reception staff very friendly, advised to get something to eat and come back in a couple of hours for room. Restaurant- food lukewarm/ cold. Waiters/ waitress don't want to be there, you have to try and attract their attention, 1st evening this took over 30 mins ( by which point we'd eaten our meal) 2nd night over 45 mins ( eaten dinner and desert) 3rd night gave up after 1 hour went to the front desk and asked instead- we got drinks. Room- our room had ants we complained several times, told the only thing they could do was use pesticides ( not an option with a premature baby and 2 adults that suffer from asthma) shown another room, again had ants pointed this out to guest relations/ experience who wiped ant with her hand and then said she couldn't see it! Told only way not to have ants was an upstairs room. Ants crawl. Pointless as ment we had to carry pram up stairs, we booked this as it was a superior bungalow, the only thing superior about the room is how disgusting it is, mould in cupboards, stains on bed lining, stains on sofa, rust, seal around door hanging off, wallpaper hanging off in places, Aircon drips water, tiles in bathroom cracked, you get a bottle of water in the room on arrival and that's it, you either have to buy from over priced shop on site, walk to hippo dina or have it in a cup from machine not really an option when ants are in the room.I could go on. Ants even got in the baby's milk ( sealed container my fault for not bagging it and locking it in suitcase, it must of been opened when we were out, jet 2 no help, told to get flights home! Spent most days and evenings at the mar which is a walk away but worth it, pool is heated, snack bar is lovely, restaurant is lovely, you genuinely wouldn't think they are both barcelo. Pools- cold, not heated, female lifeguard will not allow inflatables in the pool, including baby's swim ring (I get big inflatables but a baby's swim ring come on) their is NO shade here, jet 2 says family friendly, but it's not, or jet 2 has a very different outlook in what classes as family friendly. Needless to say will never return to this hotel, fueraventura or Barcelo. Not all inclusive - pay for towels- pay for certain drinks- only Ice cream Una teddy bear one which I think is chocolate and vanilla but it doesn't tate of any thing. The show bar/ area is at the harbour the walkway there is broken in several places and is a accident waiting to happen you have to be very careful. The restaurants/ bars that are not inside the complex i.e looking over beach / harbour let in paying customers who get priority over half board or all inclusive. The "hotel" offers self catering, bed and breakfast, half board and all inclusive so they are more interested in who they can make money from today.

With a few tweaks to the nighttime entertainment area, like moving it indoors, installing serve yourself soft drinks options and offering snacks outside the opening hours of the restaurant I would have given this place 5/5. All that being said we thoroughly enjoyed our trip but had to flit between the two hotels to tick all our boxes. Yes I do recommend and yes I will definitely return- overall we loved it.

Location was beautiful , clean tidy and relaxing, hotel was amazing couldn't do enough for you, pleasent polite and always happy. Night time entertainment was outstanding . Restraunt all inclusive was out of this world somthing for everyone we'll worth the money drink was fabulous too. Our room was fabulous and clean we had our own balcony and hot tub it was fabulous can't wait to go again.

We have visited this place numerous times over the past 10 or 12 years and it has never disappointed us. We usually go for the all inclusive package and visit in the half term in October, and have always had great weather. We really enjoy the choice of villas that are available. They are always clean and very well looked after. There are some beautiful views from the villas and all located not too far from the main restaurant and swimming pools. The pools are lovely and clean and well maintained. There are numerous bars on site with a great selection of drinks for everyone’s preference. On this visit we booked to have dinner at the Mexican restaurant (Palo Santo) and the Brazilian restaurant (Rodizio). The food was amazing, fresh and cooked to perfection. We also ate at the buffet restaurant Mafasca the rest of the time where the food was equally as good and the choice at all restaurants was amazing. Our children have always had a fantastic time at Barcelo from being small all the way through to now being young adults. There’s plenty to do in the area with a local shopping centre, local market, numerous bars and restaurants and the hotel can accommodate a good number of excursions. The hotel is located by a lovely harbour where you can sit and relax and watch an amazing sunset. The staff at the hotel are always very helpful, polite and cannot do enough for you. They also speak many languages so no problem if you are not fluent in English or Spanish. The cleaning team, bar staff and restaurant staff all work extremely hard also. We can’t recommend this place enough!