The Caledon Hotel and Spa

Caledon hotel & spa has become my home away from home when I am visiting Cape Town ! The service and care is if the highest standard ! 10 out of 10 to making it another memorable holiday experience !

Overall, we had a great stay at the Caledon Hotel and Spa, but there are definitely areas that need improvement. The hotel itself is mostly in good shape, but some sections—particularly around the pool—are in desperate need of TLC. With so many kids running around, the jagged edges of broken metal frames pose a real safety concern. Breakfast on Saturday was chaotic, with many items running out throughout the morning, making it feel like a free-for-all. Sunday, however, was much better, with a more organized service. The staff were mostly friendly, but unfortunately, certain services within the complex let them down—particularly at the Wonderland kids' arcade and Da Vinci’s restaurant, where service was below standard and some staff definitely did want to be there. The highlight of our stay was, of course, the hot springs. However, the experience was often dampened by some guests ignoring the rules—smoking in the pools, diving, and excessive splashing. These behaviors weren’t being enforced, which took away from what should have been a relaxing experience. With some maintenance, better service consistency, and stricter enforcement of pool rules, this could easily be a 4-star experience. As it stands, 3 stars from me.

Clean sheets and soft absorbent towels. Clean room and bathroom. Friendly staff. Hotel located in an ruralsetting with gorgeous views but with noisy geese to wake you early. There is a balcony and one chair. The bed and pillows were comfortable. There is a hot shower in the tub. Bathroom needs updating. The dead bolt to the room door did not work and reception did not show up to assess this. There are steps down to the first floor and steps up to the second. There is no elevator. There is a casino and restaurant on the property The breakfast is hot and cold buffet