Dewdrop le Seasons Beach Resort

Booked for 04 nights online. The std check in time was given 12:00 noon online. We arrived at 11am and was asked to wait as the room was occupied and guest requested for late check out. We were assured that room would be given by 12:15 or 12:30 max. We came back at 1pm & was informed that guest checked out just now and will take more time. Upon my shouting, he gave me another room which was reserved for a group arriving after 2 days. They requested me to shift later but I denied... This entire incident the GM - Mr Vinod was sitting in the cabin and chilling and watching through the glass window. He smokes in the restaurant space available outside, and hardly does anything for hotel. The only good thing about this hotel is Room Size & 24 hrs Hot Water. They never clean the room unless asked for and reminded twice or thrice. There were cockroaches and ants in our room. They never change the bedsheet, just tuck the same one and leave unless asked & forced to change.. Only 02 Breakfast Options - 01 Veg (Puri bhajji or Chole Bhature) & 01 Non Veg - Boiled egg or Fried Egg. Location is good as it's bang on the road side. But Candolim main beach entry point is more than a kilometer away. They have a shortcut entry to beach directly opposite the hotel. Price wise it's good but it's worth to spend 500 INR more and stay in better property nearby. Owner should srsly look into the maintenance of hotel. I would never recommend this hotel to anyone.

We 2 couples stayed for 3 nights. Welcome drink was bland, although reception was good. Rooms are small but clean. Food did not meet the expectations, and the service was very delayed. Sometimes, we had to wait for half an hour for the first dish to serve, and complete order took an hour. Swimming pool is open till 6:30 pm so it will be closed when you return after day tour i.e. waste of amenity. Worst part is room service, they provide 2 water bottle each day and when we requested for water in the morning on the day of check out then they said it is chargeable. My first hotel which charges for water. Not recommended.