Marins Playa

We took our parents on their first holiday in 28 years and were made to feel very unwelcome by a two members of staff. We had spent money every day in the hotel on food and drinks, but on our last day we were waiting for a waiter to come and ask us if we’d like anything, after waiting over an hour for service whilst having a chill on the beds my mum went to order our own drinks at the bar to be snapped at you haven’t spent any money, do you realise you have to spend a certain amount of money to be sat on the beds, have you not read the itinerary. We explained we didn’t know this as nothing anywhere to stated this and mentioned we’d come to buy drinks anyway, and hadn’t even been approached by the two members of staff, but all other guests had been, we’d only been back an hour from being out all day anyway. The whole week he was rude to us, he didn’t want to serve us on the evening we came down for drinks, I am pregnant and fancied a nice mocktail, which I asked for a strawberry daiquiri which I’d been having all week, but apparently he didn’t know how to make it and I couldn’t have one, so had to settle for a water because he literally couldn’t be bothered to give me any other options, whilst then carrying on glaring at us from his bar area. I have never been made to feel so unwelcome in my whole life in a hotel. The way we have been made to feel on our family’s holiday is horrendous. You made my mum cry, you ruined our last evening and we will be writing a formal complaint of everything to the manager. Also to the lady who was on shift with him needs to learn how to smile and not glare at customers from the bar area. Again, made us to feel like we weren’t welcome in a hotel we’d picked for our family holiday. Such a shame as we couldn’t knock all of the other staff and the hotel itself as they were lovely, and actually smiled on their shifts.

Me and my boyfriend stayed here for 5 nights. We stayed in Room 2306 which had a pool view & you could also see the sea between the buildings. This hotel is great for families, the staff provide entertainment through out the day for the kids and there is also onsite kids club. We loved the idea of having separate restaurants for adults and families as we stayed b&b as it was peaceful in the adults only restaurant as we didn’t have kids ourselves. The rooftop with the jacuzzis was also adults only. This was very pretty as it had a sea view & there would be a waiter to come around and take your drink orders. All food and drink orders were charged to the room which we paid when we checked out. There was an onsite supermarket which was reasonably priced and convenient for items for the room. Our room was spacious & clean, this has all the kitchen facilities plus air conditioning. There was a decent size fridge and bathroom, the bedrooms in the superior apartments were separate so it was like living in studio flat. This isn’t to everyone’s taste but I liked the separate rooms. It rained for a few hours whilst we were there so we found some English tv channels which was great to pass by the time. Our transfer didn’t turn up back to Palma airport so reception staff helped us book a taxi and it was there within 5 minutes & also helped call our transfer company first. All staff were friendly and helpful. The only critique I have is that the main meal in the evening could have been better choices however the desserts were really tasty. Overall We enjoyed our stay here and would recommend this hotel to families. We would return to Cala Millor as it is a lovely place.

Meine Frau und ich (beide 26 Jahre) lieben dieses Hotel aufgrund der strikten Trennung zwischen Familien und Adults only. Wir genießen die Ruhe sehr - ob auf dem roof top Pool mit chill out area oder dem separaten Restaurant nur für erwachsene.

Une semaine de vacances en famille parfaite. Les buffets sont supers, l’équipe est très pro, sympa et à l’écoute. La chambre était confortable. L’hôtel propose des spectacles le soir et est situé très près des plages et des petits commerces !

La camera sempre sporca il bagno idem e le lenzuola mai cambiate in una settima La cena pessima e la colazione ottima e il pedonale anche Da rivedere le pulizie e la cena. Dovete essere più attenti al cliente, il bagno va pulito tutti o giorni..

Eine Absolute Unverschämtheit Geld vom Bett nehmen und nichts sauber gemacht !!!! Am zweiten Tag überhaupt keine Reinigung ! Keine Handtücher, 3 emails keine Antwort aber komplett abkassieren!! An der Rezeption wurde nur mit den Schultern gezuckt Auf keinen Fall zu empfehlen