Insotel Cala Mandia Resort

As a loyal TUI customer for over 20 years, I’ve come to expect high standards from their holidays. Sadly, my recent experience at Insotel Cala Mandía Resort & Spa was disappointing, and I am now reluctant to book with TUI again. When we booked, the resort was advertised as 5-star, only to find out later it had been downgraded to 4-star. In reality, the experience felt more like a 3-star at best. We encountered multiple issues: Substandard room quality: The accommodation was far from luxurious and fell below the advertised standard. Poor hygiene: Cleanliness, especially in the pool areas, left a lot to be desired. Rude staff: Two pool bar staff members were particularly unprofessional and disrespectful. We raised these concerns with the on-site TUI Head Representative, who assured us they would be addressed. However, after the holiday, TUI dismissed our complaint, claiming there was "no recorded evidence," despite the photos we provided. Their response was a generic apology with no resolution or compensation offered. After 20+ years of choosing TUI, this experience has shaken my trust. I would urge other travelers to carefully research resorts and manage expectations, as what’s advertised may not reflect reality. Final Thoughts: The resort did not deliver on its advertised standards, and TUI’s aftercare was inadequate. This experience has left me reluctant to recommend or book with TUI in the future.

Just returned from a stay at the end of the season (22-29 October) in this wonderful hotel resort. We are a family of 4 (kids 7 & 9) and travelled with 3 other families with kids too. We booked a garden room (ground floor) in Area C (family area). I had read some pretty awful reviews before travelling and was nervous about what to expect. Fortunately, those reviews seem to be the minority with most staying here having a positive experience. We landed in Palma around 5:30pm and it took around 1 hour to get off the plane, go through border control, collect t baggage and find the TUI transfer bus. Keep in mind there were toilet stops along the way for kids etc. The transfer took us around 1 hour from Palma airport to the hotel, but we were the first to be dropped off. We arrived around 7:30/8pm and checked in. I had forgotten about the tourist tax but no big deal. We were advised that we could beach hire towels for the pool for €20 per towel, you can change these for fresh towels twice a week and on return, you get your €80 (4x towels) back. [Tip: keep the receipt for hiring the towels as you need that for getting the refund. You pay for the towels at reception but collect at the info centre at the entrance to area C.] After checking in, we went to the room to drop off our luggage and then to the buffet restaurant for some dinner as it closes at 9pm. Our room was lovely. It probably is due a wee upgrade in decor but wasn’t too bad. There was a separate bedroom for parents with 2x single beds pushed together. Lots of wardrobe space and space around the bed to get unpacked and luggage stowed along the wall. Kids had 2x single beds in the living room space. We had doors leading out to a patio undercover with table and chairs and two sun loungers in the garden. The air conditioning was good throughout the holiday. There is a small fridge is the room if required. The bathroom is spacious and has a shower over bath and our towels were changed daily. We stayed in room 2006 and it was right across from the splash park and a very short walk down the stairs from the pool - would highly recommend this area to stay in. In area C there is the Insi splash park with flumes and small pools and there is also a baby pool and bigger pool (max depth 1.3m) and a small pool near Insi kids club. There are a few different parks and tennis courts too. There is the Surf restaurant which we used for buffet lunch most days and it has bar service too. Food was fabulous! Kids can help themselves to ice cream. Drinks are generous with half gin / half tonic - beware! :) [Tip: drinks are served in small plastic cups or small wine glasses. Being yourself a plastic pint glass or gin glass etc on holiday for larger serving] The hotel has a spa (€), arcade for kids, indoor play room, indoor pool (€), and some a la carte restaurants. Due to it being the end of season, quite a lot of the a la carte restaurants were closed. We did fine at the Fifties diner one night for free whic

Prima hotel, met een mooi strand nabij. Inclusief buiten- en binnenzwembaden. Buiten baden zijn wat koud. Binnen enkel toegankelijk na betaling. Eten is door middel van buffet. Over het algemeen redelijk van smaak en aanzienlijke keuze. Service aan de receptie is prima te noemen.

Club très familiale mais calm et bien équipés. Tout est très propre. Personnel agréable et discret. De belles installations. Buffet bien garni qui plaît aux enfants. Chambres spacieuses et calmes. Literie confortable. Très belle plage attenante

Massive hotel on 3 sites with something for everyone. Brilliant for families. Lots of options for little ones with the pools. Waterside good and well organised by the supervising staff. Food was abundant and plenty of choice, kids loved being able to help themselves to ice creams and drinks all day. Staff friendly and helpful. Our kids were in the pool so much we didn't make use of the indoor play, kids club or spa. We also didn't see much of the Entertainment as we were so tired each day but what we did see was good and again staff friendly and great at languages. Would definitely come again. Easy to get to Porto Cristo on land train or local buses. Beach right next to hotel was a massive hit for everyone.

Tolles All-Inclusive Hotel mit schöner Lage direkt am Strand . Unser Appartement war sehr geräumig und verfügte über zwei Schlafzimmer, zwei Bäder und vier Terrassen. Die Anlage ist über mehrere Areale verteilt, was es sehr abwechslungsreich macht. Das Personal ist kompetent, freundlich und hilfsbereit. Insbesondere Juanito von der Rezeption war großartig und konnte uns bei allen Anliegen schnell und unkompliziert weiterhelfen. Das Essen war gut, im South und Fifties sehr gut.