Barceló Ponent Beach

Haven’t staid here before but looking at booking. I’ve seen a lot of people recommend upgrading to all inclusive plus but how do you do this? It doesn’t give you the option on TUI. Do you do this once you arrived at the hotel or before? and how much more was it? What else does it include?

Lovely hotel, spotless and friendly staff. My only complaint is that we booked half board which included draught drinks as a special offer. This isn’t the case and only includes drinks at meals, which could have been made clearer when booking. It wouldn’t prevent us from visiting again now we know.

Au top Très bel hôtel. Propre et tout près de la plage. Quel bonheur !

I’ve had a wonderful stay at Barceló Aguamarina. Clean room with plenty plug sockets and the bed and linen were so comfortable. I slept extremely well on this trip. All the staff work extremely hard to make your stay pleasant and carefree, all very friendly and approachable. My only slight criticism is that I was entitled to up to 3 alcoholic drinks with my evening meal as part of half board plus promotion. The wait staff in restaurant were happy to give you your first drink but never asked me again. I had to ask if I wanted another and it makes you feel like you are bothering them when they are busy. It would be nice to be offered your second or third drink. This is only a minor issue but it did frustrate me slightly. It felt like I was being rushed to finish and leave. I would definitely return again.

We would never stay here again. The wall have huge cracks throughout the property. The dining area smells and parking is not guaranteed nor are you able to reserve it. We had to give a 20 euro deposit to get beach towels and each time we asked for fresh ones, it was another 2 euros which was not refunded. All around awful place.

Great hotel in amazing location, lovely pools and restaurants, Rooms could do with lick of paint. Overpriced for service, some of the female Reception staff and customer relations manager could do with some training in customer service, I experienced rude, unprofessional response when I went with my complaint which was I paired for AI+ and this service was not provided to me, went to reception to be told come back tomorrow, took my room no and telephone number out of curtesy I expected them to contact me to help resolve issue, but no I had to return a further twice the following day to get issues resolved, was refused to speak to the duty manager, I was polite and curteous throughout, mini bar was eventually out in room day before I left which should have been there from start, turned away from restaurants as too busy, eventually I did receive refund but only once I signed acknowledgment that I wouldn’t take matter further and was told not to post negative on social media. When checking out receptionist was rude never asked if I’d e hours stay took pool towel from me that I’d hired using thumb and forefinger and dropped it to ground behind her, had to ask for deposit returned and had to ask if storage for cases until pick up and basically without looking up she pointed me towards the towel cupboard…. I paid £700 for 3 nights solo holiday , this included my flights. Honestly worst ever rude attitude from customer service desk in any hotel I’ve ever stayed in… which is a shame as for me they spoiled a beautiful hotel to point I would not return,