Barceló Ponent Beach

Lovely hotel, spotless and friendly staff. My only complaint is that we booked half board which included draught drinks as a special offer. This isn’t the case and only includes drinks at meals, which could have been made clearer when booking. It wouldn’t prevent us from visiting again now we know.

Lovely relaxing holiday, great hotel and staff with perfect location.

I’ve had a wonderful stay at Barceló Aguamarina. Clean room with plenty plug sockets and the bed and linen were so comfortable. I slept extremely well on this trip. All the staff work extremely hard to make your stay pleasant and carefree, all very friendly and approachable. My only slight criticism is that I was entitled to up to 3 alcoholic drinks with my evening meal as part of half board plus promotion. The wait staff in restaurant were happy to give you your first drink but never asked me again. I had to ask if I wanted another and it makes you feel like you are bothering them when they are busy. It would be nice to be offered your second or third drink. This is only a minor issue but it did frustrate me slightly. It felt like I was being rushed to finish and leave. I would definitely return again.

Really Nice hotel, beautiful place and great service. People were very sweet. I would like to come back.

Great hotel in amazing location, lovely pools and restaurants, Rooms could do with lick of paint. Overpriced for service, some of the female Reception staff and customer relations manager could do with some training in customer service, I experienced rude, unprofessional response when I went with my complaint which was I paired for AI+ and this service was not provided to me, went to reception to be told come back tomorrow, took my room no and telephone number out of curtesy I expected them to contact me to help resolve issue, but no I had to return a further twice the following day to get issues resolved, was refused to speak to the duty manager, I was polite and curteous throughout, mini bar was eventually out in room day before I left which should have been there from start, turned away from restaurants as too busy, eventually I did receive refund but only once I signed acknowledgment that I wouldn’t take matter further and was told not to post negative on social media. When checking out receptionist was rude never asked if I’d e hours stay took pool towel from me that I’d hired using thumb and forefinger and dropped it to ground behind her, had to ask for deposit returned and had to ask if storage for cases until pick up and basically without looking up she pointed me towards the towel cupboard…. I paid £700 for 3 nights solo holiday , this included my flights. Honestly worst ever rude attitude from customer service desk in any hotel I’ve ever stayed in… which is a shame as for me they spoiled a beautiful hotel to point I would not return,

I stayed here earlier in the year for a solo holiday, and I really enjoyed my stay here. Here are some of the pros & cons: Pros: Not too far from the airport, when I arrived, I took a taxi from outside the airport which was cheaper than an Uber. It costs roughly 60 EUR for a 45 min journey. Very close to shops and other beaches, I often walked to other beaches using CityMapper it was very easy to travel around. Buses were regularly with a bus stop outside the hotel and the cost of the bus was extremely cheap, I think 2 EUR for a return trip, and you can pay by card. Good selection of food choices at the restaurant. The hotel is located next to a beach which is a shared beach. Lots of restaurants and supermarkets nearby, The rooms were clean and as pictured. Cons: The neighboring hotel had entertainment on until 11PM which was very loud (someone singing on a microphone). I missed my first night at the hotel, when I called reception to check there would be no problem arriving the next day the receptionist who took the call spoke little English. However, I had no problem with the daytime staff. You don’t really need to use Ubers. However, I remember trying to book an Uber for a 20-minute journey and it cost 50 EUR one way, I ended up getting the bus instead. The beach is lovely however it does get busy, I didn’t have a problem finding space to lie down on my towel. However, as the hotel is family friendly there are kids screaming/playing on the beach. You have to pay to use an iron, I had to bring my own steamer. The pool area is small and is busy with many beds taken by 9AM, with some people leaving there towels there and not using the bed. I didn't find this an issue as I wanted to use the beaches.