Staff attitude is really bad. If you have big luggage like us is highly not recommend to stay here. Room is so far away from lobby and taxi also hard to access (may be gps and the gate location issue). Actually is have some distance from airport due to gate is on one way street..When ask for luggage storage they will said too big to store. room is small and sound isolation no good.
Käännä
Vieraskäyttäjä
Superior Double -huone
Majoittunut 3. 2025
Pariskunnat
19 arvostelu
7.0/10
Lähetetty 3.5.2025
Location good for airport late arrival single nights
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDessoukyGeneral Manager
Ausgezeichneter Service und in der Nähe des Flughafens
Käännä
Majoituspaikan vastaus: Sehr geehrter Gast,Wir freuen uns sehr über Ihre Kommentare zu Ihrem Aufenthalt im Novotel Cairo Airport.Wir freuen uns immer über positives Feedback. Ich werde Ihr Feedback gerne an unser Team weitergeben. Ich bin sicher, dass dieses Feedback allen unseren Mitarbeitern als Ansporn dient, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern.Vielen Dank für Ihre positive Bewertung. Wir hoffen, Ihr nächster Besuch wird genauso angenehm sein wie der vorherige.Mit freundlichen GrüßenAtta ELDESSOUKYGeneral Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDessoukyGeneral Manager
The reception services were excellent—friendly and efficient—and the morning call service was very reliable.
However, I did notice that the room was a bit noisy, which affected my rest. Additionally, the shuttle bus to the airport was slightly delayed, causing some inconvenience.
Overall, I appreciate the good service but hope these areas can be improved for future guests. Thank you for your hospitality!
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDessoukyGeneral Manager
Langsuan
Superior kahden hengen huone
Majoittunut 1. 2025
Liikematkustajat
29 arvostelu
5.5/10
Lähetetty 23.4.2025
Good location and good shutlle
The room is okay but cleanliness need improvements.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDessoukyGeneral Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDessoukyGeneral Manager
Anonyymi käyttäjä
Superior kahden hengen huone
Majoittunut 3. 2025
Liikematkustajat
130 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 19.4.2025
5mins drive with shuttle bus service 24 hrs. Very helpful...
Käännä
Majoituspaikan vastaus: Dear Valued Guest, Thank you for your kind words regarding our shuttle service and staff assistance. We are delighted to know that your experience met your expectations. We look forward to welcoming you back on your next visit. Best Regards, Atta El Dessouky General Manager
Vieraskäyttäjä
Superior kahden hengen huone
Majoittunut 3. 2025
Yksin matkustavat
1 arvostelu
4.5/10
Lähetetty 19.4.2025
アメニティなし、シャンプーもボディーソープも空だった。
Käännä
Majoituspaikan vastaus: お客様へこの度はご滞在中にアメニティに関するご不便をおかけし、誠に申し訳ございません。お客様の貴重なご意見を大切にし、今後の改善に努めてまいります。ご理解のほど、よろしくお願い申し上げます。敬具、Atta El DessoukyGeneral Manager