Cairns Queens Court

De ligging naast de grote weg. Er was niet eens n flesje water bij aankomst. Veel geluidsoverlast van de zwervers tot heel laat. TV werkte alleen als je de stekker instak, 1 zender. Schoonmaak , 1 x bed opgemaakt.

ホテルロビーでビールが買えるのが良かった。ロケーション的に車がないと不自由すると思うが接客応対はいいし、満足です。夜中にうるさい人の声で何度か起こされたが。

酒店的環境不錯，停車位很多。但是地處熱帶，昆蟲太多，衞生上一言難盡。設施也一般，3樓沒電梯。不過考慮到價格不貴，性價比勉強可以。

Queens Court Motel was a very mediocre place to stay. AVOID this place by all means for the following reasons: 1) They double dip. By this I mean my stay was all paid for by my booking agent, as confirmed on entry and the lady at reception took my card details, she said “only for incidentals”. No mention of other payment or them not receiving the booking payment was stated but on the day of departure they took full payment without my authorisation for the 4 days even though it was already paid for. When I went to reception to challenge this girl at reception said they had not received any payment. RUBBISH!!! I asked to double check which she said she will and after a few seconds regurgitated that they had not received any payment. I showed her confirmation from Trip.com but she did not accept this. SO I asked for receipt of the double payment taken today for my record and left as I gained the opinion that it was pointless dealing with her anymore. She stated that if Trip.com had actually paid them the hotel would process a refund. Subsequently I spent a great deal of time of the next couple of days dealing with Trip.com to get my money back. Trip.com finally confirmed that Queens Court Motel had been paid and they would refund me the amount they took from me. After a day or so I found the hotel refund me but less 10.5 $ so I approached Trip.com. Again after a lengthy discussion I was told that the hotel said the refunded amount was less due to exchange rate which is pure nonsense as I could clearly see the refunded amount in local currency on my card transaction. SO I kept of challenging Trip.com who eventually compensated me for my loss but I made it clear to them that what this hotel did is tantamount to attempting fraud – hence BEWARE and stay clear of this place. 2) Some of the staff at reception are very dismissive, non-caring and impertinent in their attitude and definitely not customer facing. 3) Breakfast was delayed by over 30 minutes one morning, resulting in some people running out of time to make their flight or tour, but no apologies were made. Their continental breakfast consisted of cereals, tea/coffee, pancakes, and tetra pack juice – NO Fruits. 4) The facilities in the shared area on the ground floor were sparse and in adequate. Rooms were not serviced on Sunday. 5) The bathroom was basically a wet room. After a shower the whole place was soaking wet.

Motel is not far frm city

エアコンの温度調節ができれば良かった ケアンズ市街地へ行くのは遠かった、空港からもタクシーかUberを利用する為、レンタカーをする人向け 受付の方は大変気さくで、翻訳機で日本語対応してもらってありがたかった