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PIN JUI
King Hilton Deluxe -huone
Majoittunut 5. 2025
Yksin matkustava
1 arvostelu
7.5/10
Lähetetty 7.7.2025
The house keeper entered my room before I check out. And the counter told me they will investigate it, but I haven’t received any response after that. I’ll never book Hilton anymore .
Käännä
Majoituspaikan vastaus: Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand how upsetting it must have been to have your privacy disrupted before check-out. This is certainly not the standard of service we aim to provide.We also regret that you haven’t received a follow-up after reporting the issue. Your feedback is extremely important, and we take it seriously. We will ensure this is escalated internally so it can be properly addressed.We understand your frustration and disappointment, and while we regret that this experience has led you to feel this way about Hilton, we hope there may be an opportunity in the future to restore your trust.- Team Hilton Cairns
Majoituspaikan vastaus: Thank you for your lovely feedback! We're so glad you enjoyed the breakfast and found the scenery beautiful—it’s wonderful to hear that your stay left you with such special memories.While the seaside humidity is part of the charm of our location, we're happy to know the shower's strong water pressure and warmth helped make your stay more comfortable.We hope to welcome you back for another memorable visit soon!- Team Hilton Cairns
Stark
King Hilton Deluxe -huone
Majoittunut 5. 2025
Perhe
1 arvostelu
10/10
Ylivertainen
Lähetetty 20.6.2025
All good, nice sea view, convenient location, good service
Käännä
Majoituspaikan vastaus: Dear Stark, thank you for your kind words about your stay at Hilton Cairns! We're so glad you enjoyed the sea view, our convenient location, and the quality of service. It’s always a pleasure to hear when guests have a smooth and enjoyable stay. We hope to welcome you back again soon. Adila - Commercial Team
Vieraskäyttäjä
King Hilton Deluxe -huone
Majoittunut 5. 2025
Liikematkustaja
12 arvostelu
10/10
Ylivertainen
Lähetetty 3.6.2025
It is good
Käännä
Majoituspaikan vastaus: Thank you for taking the time to leave a review about your stay at Hilton Cairns. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon. Adila - Commercial Team
Great location, service. Hotel is old nonetheless and several bathroom trimmings are rusted.
Käännä
Majoituspaikan vastaus: Thank you for taking the time to leave a review about your stay at Hilton Cairns. We're glad you enjoyed the great location and service — those are things we take pride in. We also appreciate your honest comments about the condition of the bathroom fittings. While the hotel does have some age, we’re actively working on updates and maintenance to ensure a more comfortable experience for all our guests. Your input is valuable, and we hope to welcome you back again soon. Adila - Commercial Team
Kathie Pike
Hilton Executive King huone
Majoittunut 4. 2025
Pariskunta
1 arvostelu
10/10
Ylivertainen
Lähetetty 13.5.2025
The hotel was extremely customer friendly. We had booked an ocean view room and they initially did not put us in that. When we went to get it corrected, they not only put us in an oceanview room but also gave us free breakfast for two days. The staff was incredibly friendly. The location was super convenient.Overall was a fantastic stop.
Käännä
Majoituspaikan vastaus: Dear Kathie, thank you so much for your kind words about your recent stay at Hilton Cairns! We're thrilled to hear that our team was able to promptly resolve the room issue and that you enjoyed the complimentary breakfasts. It's wonderful to know that our staff's friendliness and the convenient location made your stay a fantastic one. We truly appreciate your feedback and can’t wait to welcome you back for another great visit. Adila - Commercial Team
Majoituspaikan vastaus: Dear Naomi, thank you for your kind feedback about your stay at Hilton Cairns! We're so glad we could accommodate your early arrival and help you start your stay with a bit of comfort and ease. It’s always our goal to make our guests feel welcome and cared for. We truly appreciate your kind words and hope to see you again soon. Adila - Commercial Team
Vieraskäyttäjä
Hilton Executive King huone
Majoittunut 3. 2025
Pariskunta
5 arvostelu
10/10
Ylivertainen
Lähetetty 8.5.2025
good nice
Käännä
Majoituspaikan vastaus: Thank you taking the time to leave a review about your stay at Hilton Cairns. We're glad you had a good experience. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear more. Looking forward to welcoming you again soon! Adila - Commercial Team
Majoituspaikan vastaus: Thank you for taking the time to leave a review about your stay at Hilton Cairns. We are so pleased to read you enjoyed your time with us and look forward to welcoming you back soon. Adila - Commercial Team
Majoituspaikan vastaus: 感謝您的精彩評論!我們很高興聽到您喜歡我們的黃金地段,並發現房間設備齊全、乾淨、舒適。很高興知道我們的服務滿足您的期望,並且您喜歡房間的海景。我們很高興您發現探索附近的餐飲和娛樂選擇很方便,而且靠近碼頭讓您的海島之旅變得輕鬆。我們期待着歡迎您的再次光臨,再次享受美妙的住宿體驗!如果我們能做些什麼來讓您的下次訪問更加愉快,請告訴我們。Adila - Commerical Team
Vieraskäyttäjä
King Hilton Deluxe -huone
Majoittunut 3. 2025
Perhe
2 arvostelu
10/10
Ylivertainen
Lähetetty 27.4.2025
My family and I had a wonderful time while I stayed in the Hilton hotel.
The staffs were very kind and helpful, we spent a lot of time in gym and played table tennis and we loved them!!
Käännä
Majoituspaikan vastaus: Thank you for your wonderful review! We're delighted to hear that you and your family had a fantastic time at Hilton. It's great to know that our kind and helpful team made your stay enjoyable. We're glad you loved spending time in the gym and playing table tennis. We look forward to welcoming you back for another memorable stay! Adila - Commerical Team