Hotel El Encanto

Hotel très beau: personnel pas à la hauteur. Nous sommes arrivés le 17 avril et n’avons dispose de la chambre que en fin d’après midi. Pas de problème en soi car la plage est en face. Le lendemain, nous sommes allés à nouveau à la plage pour revenir déjeuner à l’hôtel. La gérance de l’hôtel nous a empêché de nous baigner à la piscine (histoire de s’enlever le sable avant de déjeuner). Car le Check out avait déjà été fait et que la piscine était pleine. Après vérification, celle-ci était vide (photo avec heure à l’appui). Quel manque de sensibilité commerciale, gâchant un séjour très beau. Ce manque de sensibilité vient bien de la direction qui a laissé transmettre cette décision au personnel, sans aucun moment faire face. Le personnel, par contre, impeccable. Dernier point négatif: nous avons eu droit à l’utilisation d’une douche où quelqu’un avait déféqué auparavant. La moindre des choses , est de vérifier de temps en temps l’état des sanitaires…..(la photo existe mais nous ne souhaitons pas choquer)

Wonderful El Encanto We stayed for four nights in the Deluxe Suite upstairs from Reception and the restaurant. It is huge and comfortable. There is a very large living room with a kitchen at one end, a bedroom with a king bed, a second bedroom with two twin beds and a large bathroom. Also a wide hallway between the living room and main bedroom in front and the second bedroom and bathroom in back. Both the living room and the front bedroom have doors leading to a front veranda with - on one side - a table and four chairs and-on the other side - two lounges and a small table. The outside grounds were beautiful and beautifully maintained with two swimming pools, an outside shower, and lots of chairs and tables scattered around. Also on the grounds are a number of bungalows. We stayed in one of the bungalows the night we arrived, before moving to the Deluxe Suite, and it was also comfortable and well-maintained. The best thing about El Encanto is the staff. They answered lots of questions we posed before we arrived. While we were there they provided superb service including setting up two tours for us with excellent guides. The breakfast at the hotel, included in the price, is very good and the restaurant is excellent, although a bit pricier than some of the restaurants in town. The staff did everything we asked and went "above and beyond" on several occasions.

Loved it to come back for another night. We ended up staying 2 nights. We weren’t sure where to stay but decided to come back for another night. The staff are great, location to town and park and beach are also great. We stayed on ground level and on 1st floor with a balcony. Both rooms were spacious with great AC and hot water. Property is very nice and fauna is around. Breakfast was excellent.