The Loft Inn Cagayan de Oro

Poor customer service.

I will not recommend

Room is very big but could have a better clean

Its okey just for a nap

we went to this on dec 28, 2021 at 2pm. hoping that we will just check in because were already tired from travelling from zamboanga to CDO. and we already paid our reservations 2 weeks before our trip. yet, when arriving at their counter. their front desk employee told us that there were no more available rooms. (see how stupid their ways of processing works ? and we cant even park our vehicle properly. their free parking means that its 2 blocks away from the actual hotel -_-. and they didnt even mention that. but the worst part is. on our 2nd day of vacation. my family and i decided to go to seven seas water park. that means we need to leave early and to leave our hotel for the whole day. and so we did. on the 3rd day. dec 30, 2021. my brother notice that his money worth 5000 thousand pesos was taken from his wallet inside our room. where he left it. and so after noticing that we got rob. we decided to confront the hotel asking them to show their footage of their cctv. and they denied us. they said, ( only their manager has the password for their cameras.) and so what we did is we ask for the number of their manager to inform them about our situation. when speaking to the manager. She was already screaming at my mom through their phone saying that my mom violated their boundary, saying that she trespass to their counter. do you guys hear how stupid thats sounds ? were the ones who got rob and yet their the ones who are more angrier . to fact that the room has only one entry and its the front door of that room, its means that they used the spare key of our room to get inside and stole my brothers money. so my brothers and my mom went to the nearest police station to report the incident. after reporting it, 2 of the police officers went with them from the police station to the hotel. after the police office confronted them , they immediately attend the police office with their IT head to access their cctv. why didn't they do this when we were asking for it ? . after hours of checking the cctv they told us (my family and the police) that their cctv are not recording anything.

This is an old establishment. The room smells terrible. The bathroom is bad. The wooden floor is unkempt. I checked out as soon as I can. Even after I have paid already. The staff offered me another room, and it smells the same. Led me to another, no difference.