Vieraskäyttäjä
20. lokakuuta 2024
I’ve reviewed this hotel previously and have given a high rating. Unfortunately, due to recent experience I have to leave a negative review, the customer service is appalling for a 5* hotel. I booked a meal for a special occasion, due to illness we were unable to attend, I contacted the restaurant and cancelled with my explanation, I received an email from the hotel to confirm cancellation. The next day I was charged £40, now if I had not cancelled I could understand the charge, but considering I consider myself to be a loyal longstanding customer which has spent plenty of money at this resort over the years I find their attitude to be abhorrent! I have contacted the hotel on 3 separate occasions and no one gets back to you, you are just ignored. I and my family have decided to no longer use the establishment which is disappointing, but the service is clearly not what I would expect!
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