Buxted Park Country House

Amazing hotel wonderful facilities and stay

We had our religious blessing/aka big white wedding in september 2013 at the Buxted Park hotel. My best friend got married there in the April, and as guests we experienced first class service so we were real excited about ours. Sadly it felt like a very different venue on our day! Coming up to the wedding our contact at Buxted was rarely available, and i constantly had to chase. It seems she was away on holiday more than she was ever in the office. On arrival on my wedding day i was greeted by a dirty and untidy venue, from the wedding the night before. The roomy bridesmaids and I got ready in still had full bins, dirty glasses and cards lying about - it hardly screamed glamour. Uptstairs there were dead bugs by the window, dirty glasses, and crumbs over tables. The carpet in the main room was turned up at the corners and almost caused one of my bridesmaids to twist her ankle. It felt like everything we had organised in the months prior had fallen on deaf ears. The lady who was in charge of our wedding was not there on the say. A fact I was only made aware of at 4.30 on the Friday when I called with a question. She advised she was leaving in 30min, and that if I needed anything else I would need to contact someone else. That contact was not there to talk to on the day either. When I first arrived in the morning I went around room to room to show the bridesmaids the venue. The idea was that we would all complete our set list of things to do, and then head downstairs to start to get ready and be girly. Instead of the spotless and tidy room we visited prior, we entered a mess. One room had food and crumbs everywhere, sweetened by a few dead bugs in the window, and dirty glasses on top of the fireplace. Of course this set alarm bells ringing and meant that instead of relaxing and starting to get ready I then had to double check all the details. I noticed that the hotel had set out the wrong number of chairs for ceremony. Not just a few wrong but 15 wrong! They had no record of anything different either. The menus on the table were wrong, and had to be re-printed. Also the fairy lights that we paid to be supplied by the hotel were in the wrong room. After 2 hours a maintenance man turned up to change them, but seemed quite happy to leave all the wires out on show. It was me that came up with a solution, and had to help explain to them how to rectify. We had arranged for a wooden chopping board to be supplied to cut some bread on during our blessing, but the board I was offered was the type you get in a kitchen. In fact even my kitchen chopping boards are in better nick. The chopping board was an off grey, presumably previously white, with brown and red stains engrained in the scratched and sliced board. Hoping that it was just those blips I went downstairs and started to get ready. The ceremony was going beautifully well until the loud sounds of people singing happy birthday began – mid ceremony! It seems they had a birthday party in t

My mum arranged afternoon tea at Buxted Patk for my dad’s birthday. There were 12 of us and, as usual, Buxted Park’s staff were amazing at looking after us. Buxted Park is amazingly special for us, as my husband and I got married there 8 years ago, and we do ‘touch base’ as much as we can. The place feels like home and the staff feel like family. We always get a special welcome and have had many family get togethers, meals and coffee stops there over the years. Marc and his team make it very special which is why we keep going back, and always will do! Thanks guys!! Xxx