Garner Hotel Butte Southeast by IHG

Only 1 staff, I was first in line. Staff was on the phone for over 5 minutes. Others had come in behind me to check in as well. The person at the counter seemed overwhelmed, asked me how my day was going twice, and didn’t seem to realize we had just asked how each other were doing. The room was average, bed was lumpy with “dents” in the mattress from years of previous guests. The room was incredibly quiet though, didn’t hear anyone else and the place was full. They allow pets and we had our 3 dogs with us. The back of the building had poop bags with garbage cans available. I would stay here again but not pay for the upgraded room. Didn’t seem like much of an upgrade except for my bank account.

Although the building is under construction, no one at the hotel warned us of the extent. Very noisy. We stayed in room 239 and had construction directly above us. But my biggest complaint comes once we left the hotel and I discovered bed bug bites (I did call and report this to the hotel directly as well). In addition, the credit card I used has fraudulent charges. This was the only place I used that card in the last 3 months. Could be a coincidence, sure, but unlikely. Yes, I booked online with a different credit card and that card is fine. It was only the card I used in person that has fraudulent charges.

Bed was comfortable. Modest accommodations. Not usually where I stay but it was clean and comfortable and worked for the night passing through

Our reservation was for two days. On the second day, our key didn't work; this happened for several people in our group. The room door would not lock unless we forcefully tried a few times; in fact, a stranger walked into our room accidentally by simply pushing on the door. Room was not made up during our stay. When we arrived, there as one piece of "Kleenex" in the room; I had to go back down to the front desk to get more. Construction in the parking lot was loud and in the way. Hotels should warn customers at the time they make the reservation that there will be construction.

Talk to two people about late checkout and a friend with both and still got woke up at 11:00 AM instead of the 1 PM like they said they would allow us to have. We got in after 3:30 in the morning due to storms so we were hoping to be able to sleep in, but we couldn’t be left alone to sleep. Very frustrating. Then the lady in the morning at the front desk act like I was inconveniencing her when I was checking out because she had to call me to see if we were checking out at 11 when we had confirmed it for 1 PM.

Front clerk poor attitude. Room thermostat doesn’t work. Room on floor with pet smells